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Business Profile

Pest Control Services

Innovative Care of the Environment
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ICE (Innovative Care of the Environment Inc.)to get rid of rodents in our attic in January of this year. It took some time for the rodents to die as expected. This fall, rodents have returned. There were two invoices one for $141.25 for mouse treatment and inspection and another visit to put a metal screen on chimneyes to prevent further infestation for $502. We have had subesequent rodents return this fall. I have contacted them numerous time to come back and fix the problem to no avail. In addition, they commited to respond via phone and did not call back with a solution. In addition, there original quotation was for $2821.85 for a number of items some of which had nothing to do rodent infestion. A number of these were inspected when we did the roof some 5/6 years ago. The house is cinderblock with a brick vineer. The company has been uncooperative and unwilling to do a on site visit to correct the problem. According to their voice mail, they are the top three in their industry with the BBB.

    Business Response

    Date: 13/10/2022

    Dear Mr. ****** and BBB

    Unfortunately Mr. ****** has  reported incorrect service information to the Bureau *** ** ******* ** ********* ******* ** *** ***** *********.

    Mr. ****** NEVER received a mouse treatment from ICE.nor did he pay for one ...the $141.25 fee was for an inspection of his entire roof, which showed areas of concern for Wildlife entry and areas where mice might get in. ONLY.

    The fee of $319.96 + hst which he he paid was for screening chimneys only.    Nothing to do with prevention of mice in house or eliminating the mouse infestation that he has.

    Again I must reiterate we did NOT do a mouse treatment  What he is asking for is a free mouse treatment

    ****** ****** ***** *********....Thank you

    Denise * S.

     

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