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Business Profile

Electric Generators

BK Machinery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Generators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid Bk a total of $18,310 as of January 1st of 2021.

    $8,310 for transfer switches provided by his distributor as well as a generator.

    received an email in April 2022 the transfer switches 'have arrived'
    try reaching Bram to pickup the switches, no reply's to calls or email.
    finally show up at his shop at 285825 airport Rd Norwich ONT, at which point i am greeted by "i'll give you 10 minutes of my time" while confronting him the story turns into he still needs to pay his distributor the other 50% of the deposit on the switches to pick them up for me, from what i can tell the switches were never ordered.

    promises to do this 2 weeks ago and don't hear back until now.
    he get's aggressive and insulting to me when i mention he promised the switches this week (which was in the rare email he sent back to me) in that altercation he said they would be ready the week of September 5th 2022,

    finally sent an email on September 9th 2022 requesting a cancellation of the entire order which received no response.

    additionally sent another email today September 20th 2022.

    when calling either of his two numbers they never ring through.
    he claims his cell phone has no reception but has no intent on remedying that situation.


    leaves his phone in his truck and never checks his email.

    always claims he's too busy to answer his phone or email but yet has time to leave every Friday at 3pm and go on vacations apparently.

    ***** **** * ******* *** **** ***** **** ** *** ***** ******* **** **** * ******* **** ******* ** *** ****** *** ****** ** * ******* ******

BK Machinery is NOT a BBB Accredited Business.

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