Reviews

This profile includes reviews for The Monitoring Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Monitoring Center

  17 - 2150 Winston Park Dr Oakville, ON L6H 5V1

  
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  The Monitoring Center

  276 3381 Cambie St Vancouver, BC V5Z 2W6

Review Details

• Review fromShelly R

  Date: 20/06/2025

  1 star

  Shelly R

  Date: 20/06/2025

  ** * ***** ***** * ***** * ****** The monitoring centre allowed me to cancel my contract prior to expiry. They did not say service would stop although paid up to oct 4 /25. The reason to cancel was ****** equipment that kept alarms going off and not functioning properly. Customer service is a nightmare. Wait times ? They leave you hanging to only get through to wrong departments. Its been a disaster and would not recommend this company to a soul. Still waiting for service or a refund.

  The Monitoring Center

  Date: 04/07/2025

  Hi ******:

  
  

  We do apologize for any inconvenience and thank you for your many years of patronage.  We originally took over an old hardwired alarm system 11 years ago and unfortunately older devices can fail.  Our service team did offer a free service call and quoted you on upgrading the system along with 2 month free credit which were all declined.  Our accounting team processed your cancellation upon receipt and according to our contract the remaining balance is not refundable.  Please do email our cancellation team if you would like to resume monitoring and ensure you advise them you would like to cancel upon renewal, or you can gift the balance remaining in your account to another TMC customer (it is held in your account for 3 months).  We hope to be welcoming you back on board ******.  

• Review fromdeanna s

  Date: 19/02/2025

  1 star

  deanna s

  Date: 19/02/2025

  We've had the TMC system for a few years, hoping both the product and service would improve—unfortunately, no luck. False alarms went off day and night, despite us investing a significant amount in all the recommended equipment. Still, the issues persisted.
  When we tried to cancel, we were told there would be no refunds. We also requested not to renew at the time of cancellation, yet the service was automatically renewed without our consent.
  I wish I had at least one positive thing to say, but I don’t. Poor product, poor service.

  The Monitoring Center

  Date: 04/07/2025

  Hi ******:

  
  

  We do apologize for any inconvenience.  The parts installed were Honeywell brand in 2022 and we received tamper trouble in 2025 which may be based on battery or tamper tab.  Our service team offered to send a technician at no charge to assess the situation which was declined.  Our accounting team updated your credit card information with you 07/05/23.  Unfortunately we have nothing in writing asking us not to renew your monitoring.  We did receive your cancellation request as required in writing 02/19/25 and proceeded to follow your written instructions.  Your contract with TMC states your monitoring will automatically renew once per year unless we receive your cancellation in writing 30 days prior to renewal and explains the monitoring is non refundable.  It is important to note that your monitoring balance will remain in your account for one full year should you decide to use your credit or it can be transferred to another TMC customer.  I hope this helps ******.  Thank you for your understanding and for your patience.

• Review fromDanko V.

  Date: 31/07/2023

  1 star

  Danko V.

  Date: 31/07/2023

  DO NOT START YOUR SERVICE WITH THIS COMPANY!
  Was a customer for over 10 years, now I can find a better deal; following are the reasons to leave TMC:
  1. No monthly payments; you must pay for the full year
  2. No refund policy
  3. Respond time is over 8 minutes when the alarm is activated
  4. They can only tell you which zone shows a motion detection and you need to figure it out is it false or real alarm.
  5. They would increase the prize as soon as the first year is over ($9.99 is a marketing trick).

  The Monitoring Center

  Date: 04/07/2025

  Hi *****:
  
  First, we apologize for the late reply but this was just brought to our attention.  We are sorry to see you go elsewhere ... allow me to address your points.  1. We collect our monitoring annually instead of monthly to save administration costs and keep our monitoring rates low and we also awarded you 6 months FREE upon sign up.  2. Our contracts are one year and are automatically renewable and there is no refund correct, however the balance remains in your account for up to one year to apply to another property or to transfer to another TMC customer.  3.  We will contact you upon an alarm within 3 minutes.  4. The zone descriptions depend on the current alarm system we took over, some older systems have limitations.  This is determined by the make/model of alarm system you currently have.  We do have upgrade options available for you that will have the functionality you are looking for *****.  5.  If there is a price increase at any point, our contract states we must advise our customers in writing 30 days prior to their renewal.  I hope this helps and we hope to welcome you back on board!

• Review fromAmin D

  Date: 15/05/2023

  1 star

  Amin D

  Date: 15/05/2023

  this company autocharged me april 4th 2023 for $270.93. this was for services to be delivered beginning on may 1, 2023. i contacted them to cancel and they asked me to reply to some questions by email and told me on april 14, 2023 that my cancellation was acknowledged and that a refund request was submitted. it is now over one month and they have not issued any refund. if you try to call them they do not reply and you get a musical wait which is indefinite. i have sent many emails and phone messages but they do not reply. ** ** ****** **** **** *** ******** ********** *** *** ****** ********** ******** ***** **** *** ** ******** ** *** ********* ** **** ***** ********** ********  **** is not helping me get the money back because of the contract i signed many many years ago.

  The Monitoring Center

  Date: 04/07/2025

  Hi **** ... we apologize for the late reply to your review.  Unfortunately it does take 30 to 60 business days to process any refund because our accounting is fully automated.  You were refunded May 15th, 2023.  We hope this helps and Thank you for your patience.

• Review fromJackie F

  Date: 19/03/2023

  1 star

  Jackie F

  Date: 19/03/2023

  I have been trying to cancel my service for an entire week via multiple avenues and have yet to be contacted back. This is unbelievable and very poor business practice.

  The Monitoring Center

  Date: 04/07/2025

  Hi ****** ... first allow us to apologize for the late response to your review as we have not been prompted to respond.  We do apologize for the delay in response to your cancellation request which was processed on March 21st, 2023 to reflect your requested cancellation date of March 15th, 2023 as requested.  There was an employee turnover in this department during this time.  We sincerely apologize for the delay you experienced and Thank you for your patience. 

• Review fromSudershan singh baba

  Date: 24/01/2023

  3 stars

  Sudershan singh baba

  Date: 24/01/2023

  I never get certificate ftom this company. I call few time request by calling get certificate of Montering proof to show my insurance. I never revd yet

  The Monitoring Center

  Date: 16/05/2023

  Hi *********:
  We do apologize for any inconvenience. Our Service Manager, Kyle did speak to you today and it appears all is well. He has also left you with his personal contact information and has advised that you can contact him or our service team when our service tech is on site to ensure you are happy with results.
  If I can be of any further assistance ********* ... please feel free to contact me directly at any time. Mirella, Sales Manager, ###-###-#### Ext **** or you can email me at *******@*******************.com and I am happy to assist you.
  Thank you ********* ... we look forward to servicing your security needs and thank you for allowing us to remedy this situation.

  Sudershan singh baba

  Date: 16/05/2023

  Montering centre itself is good & fast