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Business Profile

Commercial Electrician

Naylor Building Partnerships Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Naylor Building Partnerships Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:15/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/18/2023: Naylor attending a service call at my condominium unit to investigating an abnormal sound coming from the air vents. The technician cleaned two small, replaceable, metal air filters installed as part of the unit's ERV system.
      ---
      On 02/08/2023: I received a Naylor invoice and work order from my condo corporation's property manager detailing a "Truck Charge" and 2 hours worth of labour time for the service call. I paid the total amount of this invoice to my property management company.
      ---
      On 02/21/2023 and 02/21/2023: I contacted Naylor directly to dispute the "Truck Charge" and 1 hour's worth of labour charge. Naylor agreed to credit the condo corporation $75 for the truck charge, which is yet to be fully processed (have not received it yet), but did not agree to adjust the labour charge.
      ---
      My dispute regarding the labour charge still stands. The washing out or cleaning of two small filters in my bathroom sink does not amount to a full 2 hours of labour time. It is at most a 1 hour job, which is what I would agree to as a fair, reasonable, and appropriate charge for the actual work done.

      Business Response

      Date: 20/03/2023

      The property manager for the condo Corporation
      called for service, not the resident.  The ******** GPS record for the technician
      shows that he arrived at 8:25 and left at 10:03.  Most service companies
      charge for a technician's travel time, as we do.  As per the GPS records,30 minutes
      of travel time was charged and 1.5 hours of service, indicating that the technician
      was on site for approximately 1.5 hours, not the 1 hour indicated by the
      complainant.  We have credited the $75 truck charge for the complainant as
      noted.    

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