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Business Profile

Gymnasium Equipment

DeerRun

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Treadmill from Deer Run 6 weeks ago and it doesn’t work. I sent them a video of the problem and they said it couldn’t be fixed . They wanted me to return it but I told them I couldn’t do that and they agreed to refund me my money by original payment. They said they can’t access the original payment method and asked if I had ******. I did set up a ****** account but I feel like I am getting the run around. I was told they had to check with the financial officer to see if my request for a check could be granted. As I said I feel like I am getting a run around

    Customer Answer

    Date: 14/05/2025

    I have resolved my issue and have received a refund from Deer Run.

DeerRun is NOT a BBB Accredited Business.

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