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Business Profile

Online Shipping Broker

Swiftpost

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shipping Broker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Swiftpost terminated partnership with *** and ****** with zero notice to it's customers. My package shipping to the US was dropped off during this ****** and subsequently lost. After repeated attempts to get my money back and also the balance of the money in my account I have yet to see my funds. I have spoken to their Customer Service, used the Chat feature and always it is apologies and delay after delay and today is 7/5/23 with no resolution. The label was purchased 2/21/23 and the package was dropped off 2/22/23 and and the notification of Swiftpost's business breakup came 2/23/23. My ticket # is ********. I would like my funds back for 1) the shipping of the package that was lost, 2) the value of the goods, 3) the remaining amount in my account at Swiftpost which is my money pre-deposited for use for shipping (which I can no longer use since they do not support my area). The total amount for these three items is $54.84 (shipping was $10.71 and the remainder was the value of the goods and my money balance). Customer Service was consistently polite, but too much time has passed *** * ** *** **** ********* ** ******* ** ***** **** ******* ************ **** ***. Also, I do have some email communication, but unfortunately not the chats which were mostly after the email communication. Thanks for your help.

  • Initial Complaint

    Date:20/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday April 11, 2023 around 10am, I put out five parcels to be picked up at my door for Swiftpost. They picked them up for transport to **** in the States. At 5:49pm that day, a mail went out to my junk folder from the company Swiftpost: Good afternoon, valued Swiftpost Customer. Effective immediately, Swiftpost will no longer be offering **** crossborder shipping. This includes all First Class, Priority Mail and Media Mail services. We apologize for any inconvenience caused as a result of this change. Swiftpost will continue to offer domestic Swiftpost Direct services across Ontario. Since this mail went straight to my junk folder, I was not aware of this last minute decision until Friday April 14th at which point I started contacting Swiftpost to find out where my packages were at. They have assured me they are in process, but cannot tell me where they are and when they are due to get to ****. ** ***** ******** ****** ****** ** ********* ******** ******** ****** ********* *** ******* ********* We are now on day 10 *** *** ** * ***** ***** * **** **** ** ********** ** ******* *** **** * ***** ** *****  *** * **** ***** ******** ****** ***** * ***** ******* **** **** **** ******* ******** ** *** *** * ******** ******* ** ******** *** ****** *****  Being given such short notice on something of such a magnitude is completely unacceptable and poor business practice ** ** ******* ***** ***** ********** ********** **** ***** ********* **** **** ********** * **** **** ***** ********** about $500 in product I may have to compensate, I've had zero call backs from my Sales Rep (Mike C.), I've asked to be called back by a manager named Dale, I have not had a response, and the help desk has no information on the status of my parcels.

Swiftpost is NOT a BBB Accredited Business.

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