We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

SkyChoice Communications
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:13/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On behalf of the ********** ***** ******* ********...

    Our Internet service stopped working at 12:30PM Tues Nov 5.
    I called them on Wed Nov 5, and was told they 'were aware of the problem
    and were working on it'.
    I tried calling their 'support' number again numerous times that night, Thurs, Fri, Sat, Sun and today Monday Nov 11 to obtain updated information.

    At no time is the telephone answered (and the service is still not working).

    I am afraid they might have gone out-of-business without informing their customer.
    But I have no way of determining their status, or the status of the future of our service.

    Business Response

    Date: 14/11/2024

    As per ticket ******, node power repairs were completed as of November 11th and service to this location was confirmed as being fully restored.  We have also investigated occasional call routing issues which may have resulted in certain inbound calls being stuck on our calling queue and have performed system adjustments to prevent the issue from reoccurring.

    Our apologies for any inconvenience this issue may have caused.  Should you continue experiencing issues, please call technical support at 289-999-1109 (option *) to get this ticket reopened.

     

    Sincerely,

     

    Mike A.

    SkyChoice Support

     

  • Initial Complaint

    Date:11/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, June 1st, 2023, I was alarmed to see someone on our roof after 9:00 pm when I had no knowledge anyone was coming. On June 2nd, I returned home after 11:30 pm to see our tenant outside and a contractor leaving our backyard. The tenant is not allowed to make any alterations or improvements without written permission under the terms of the lease. I did not see the damage until June 4th when I saw a hole in the wall a cable and looked up to see a new satellite dish on our roof. They would have had to remove a small barrier fence dividing our side of the property to install the dish.
    I got the company number from my tenant and phoned multiple times to make a good faith effort to resolve this. At 10:13 am on June 6th I finally got a call back from “Andy” at the company. He admitted he knew his client was a renter but had not asked for written permission. He took my information and promised to call back but never did. My multiple follow up calls were not answered.
    I went to the business address on June 7th during the business hours listed on the website but nobody was there. I kept phoning over the following days and on June 13th “Chris” answered. He reassured me the company was willing to fix the problem but when I said you could pay for my contractor to fix it because I was not comfortable with the quality of your work, he hung up on me. Nobody has answered since then. We sent 2 registered letters with only a phone call on August 29 to respond to the second one. A follow up call was promised on or before September 4th but never received. The company does not list any names or email addresses anywhere. They did damage with the unauthorized work. We got a quote from our contractor for $1,121.79 and we expect them to pay for the repair. We also need written assurance there has been and will be no lien put on our house as a result of this. Our tenant has absolutely no authority to allow you to do this.

    Business Response

    Date: 22/09/2023

    The nature and validity of this complaint in general is unfounded.  However, as there is no contractual or business relationship with the complainant, it should be dismissed.

    Customer Answer

    Date: 25/09/2023



    Complaint: ********



    I am rejecting this response because:

    My husband and I were visiting my dying father in law in the hospital when they came late at night and damaged the house without our permission or knowledge. The company has refused to give the email of the company or the name of anyone at the company and are careful never to have put such online anywhere. They have not acted it good faith and just dodged us. They damaged our residence, it does not matter if we are their clients. 


    Sincerely,



    ****** *********

SkyChoice Communications is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.