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Business Profile

Auto Repairs

Orillia Steer & Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had these guys install a clutch in my car that I supplied. Less than a year, and the clutch has failed. I took the transmission off the car and found that the clutch I supplied to them wasn’t installed in my car. I have emailed them, and got a response about no parts warranty. Completely ignored the fact that the clutch o supplied is vastly different than what is in the car. I followed with a phone call. They claim they installed my clutch. The clutch I supplied them had a lovely red paint job on the pressure plate. The pressure plate they supplied has zero paint and rust on it. They suggested maybe it burnt off. That doesn’t ever happen ever. I want them to return the clutch that I had supplied them. I will return the garbage they installed. That’s all I want. I don’t want an apology or anything other than the clutch kit I supplied them with.

Orillia Steer & Stop is NOT a BBB Accredited Business.

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