We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oil Changes

Mr Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called head office about my problems, damages with my last visit at Mr. lube in *******. Head office did nothing but sent me directly back to the ******* franchise - I called and and manager was unreasonable and basically denied everything and didn't care. They placed the wrong filter in my car ( 2 inches smaller) and a staff member opened up my car and slammed it into the computer monitor which caused a scratch. I would like to at least get my money back for that day.

    Business Response

    Date: 05/12/2023

    Hello,

     Good afternoon

     My name is ****. I am the owner of this store, 

    Sorry for late reply, We received customer complained and tried to call customer, she did not answer so we left a voicemail. No luck.

    Actually We checked everything on our side, we have installed right filter as per **** recommendation. For scraches we checked video footage nothing has been found.

    Still we are in business to help customers. so we called again to **** and ask her what do she want.

    She said give me whatever i paid to Mr. lube while service, So we paid her $280 and settled the account. 

     Everything is cleared now.

    **** ** **** ** *** *********

     Thank you, ****

     

     

    Customer Answer

    Date: 20/12/2023

    I just want to let you know the situation with Mr. Lube has been solved they finally worked with me and refunded me, ** **** ****** ******* **** ********* ** *** *** ****** *** ***** ****** ** ** ****

    THANK YOU  so much **** **** ******** ******* *** **** *********  ***** *** *** ****

Mr Lube is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.