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Business Profile

Bedding

Orleans City Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Orleans City Mattress's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orleans City Mattress has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:14/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a sofa Feb.27,23
      After sitting in the one I chose in store I decided due to it offering lower back support it was the right choice,I had to choose color, material which they considered as a custom order and final sale,I was expecting same sofa comfort and support, when it arrived April 12 the sofa was not the same at all like the one I tried in store,also piping on cushions was off and not straight,gaps where back support should be ,cushions don't sit flush with back of sofa,I have made great efforts with the store ,I emailed back and forth with a service manager ****** * and a ****** ***** initially over phone who was in store supervisor .All they would offer was to fix piping on cushions, otherwise refusing to pick up the sofa and provide a refund .I was very mislead about this sofa ,I was assured by store rep ***** **** that my sofa would have same back support as the model in store,as I stressed about my back issues to *****,I want a refund for this sofa

      Business Response

      Date: 04/05/2023

      It is our understanding that this situation has been resolved. The sofa is being picked up on May 8th and the refund will be issued once the sofa is back at our warehouse.

      Customer Answer

      Date: 05/05/2023



      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID 19935975, my only question is why am I having to lose the delivery cost of 79$ when the sofa I received was not anything like one in store as far as structure for lower back support,no drill holes made for legs to go into the sofa,piping was not lined up ,so to say I'm completely satisfied I cannot ,as now I'm having to shop for another one and I will pay extra delivery costs,I shouldn't be losing any money for this sofa,yes offered to repair piping and had excuses that sofa would soften over time,but it has nothing to do with structure of lack of lower back support as per the sofa I tried and liked in store



      Sincerely,

      ******* *****

    Orleans City Mattress is NOT a BBB Accredited Business.

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