We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Brewing Supplies

Brew It Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brewing Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:14/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention a concerning matter regarding a transaction that I made with Brew It Boutique on September 2nd, 2023. I am reaching out to report what appears to be a case of fraud, as outlined in the details below: Transaction Date: September 2nd, 2023 Amount Paid: CAD ***** Delivery Period: Stipulated between ***** days Current Status: Products not received within the specified delivery period Refund Request: Submitted on November 5, 2023 Company Response: Refusal of refund, instructed to wait until the middle of December Order Number: #***** Delivery Label: US064462544CA Despite the delivery period being set between ***** days, I have yet to receive the products as of the current date. Given the extended delay and the lack of communication regarding the status of my order, I submitted a formal request for a full refund on November 5, 2023. Regrettably, the response from Brew It Boutique was unsatisfactory. I was informed that a refund could not be processed at the moment and was instructed to wait until the middle of December for further updates on the delivery status. This delay and the refusal of a refund are not in line with the terms and conditions of our transaction, raising concerns about the legitimacy of the process. The details provided, including the transaction date, amount paid, order number, and delivery label, should assist your team in investigating this matter.

  • Initial Complaint

    Date:20/12/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a fairly large order (14 bottles of syrup) and they came damaged. There was very little protective packaging in the order, the box was soaked with syrup, sent many photos of each step of the unboxing and the fact that only four out of 14 bottles were still ok. Gave the paperwork from the shipping company regarding the damaged parcel. First off the owner wells rude and hard to deal with, accused me of bothering him, would not receive any phone calls through the store or cell. I had to continually contact and question before I received a partial refund (I suppose I should be satisfied that I received something) yet the owner/operator admitted he received complete compensation for the whole order from the shipping company, he refused to refund for any of the shipping that he was refunded for and only gave a partial refund for what wasn’t received. This process took over a week and I had to keep everything from the sticky box and broken, leaking bottles for days and had to take a photo of them before I could dispose of them, then the promised refund still took days to receive and it was less than it was supposed to be.
    **** ********** is dishonest, rude, arrogant, and a cheat!

Brew It Boutique is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.