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Business Profile

Fence Contractors

Decked Out Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for a fence to be done on May 26th 2022 to close off our yard on one side for a total of $2100. The job was done but the fence was crooked/unstable. We were told that it needs to settle and call back if it wasn’t straight in the fall. We called and texted late fall 2022 without response and continued to call into the winter and spring 2023. Finally, after using another phone we received a response. The owner of the business, ******, came out to take a look and agreed that it wasn’t done correctly and not up to his standards. He added that he fired the people that worked on our fence (and was able to easily identify who did the job just by looking at the fence). He said he would return to fix it, and continued postponing via text until it reached one year since the fence was done after which he no longer responded to text messages or phone calls.

Decked Out Contracting is NOT a BBB Accredited Business.

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