We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Business Administration

Count Smart Medical and Disability Refund Specialists
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Count smart said we can get you $1,800 on behalf of your father which I gave him access to just for them to be like well you owe money to the *** so we're not going to get you the money that's owed to your father Tell me how that is right in any practice tell me how that is fair tell me how that's even legal can you really tell somebody I can get you $1,800 but I'm not going to because it's going to go to the *** in what business practice does it matter where that money goes to because my money is going somewhere that you don't like where it's going that doesn't mean you don't go out and get it that means you're not doing your job they've displayed them not doing their job they said they can get me something and they didn't that's failed practice false advertisement I want to response from the owner of this company I want ***** **** to give me the 1800 like they said they could and I'm not paying them the 30% because I had to go through this and not to mention I called back asking to speak with an owner and it's been 5 days of no response and I even asked for one when I was on the phone with the secretary and she still seem like it wasn't important for me to go speak with that person which it was

    Business Response

    Date: 30/05/2025

    Due to taxpayer's privacy and confidentiality, we are not able to move forward with providing him a service.  We do not accept funds from our clients in trust.  ************ are provided on a contingency basis. 

    Customer Answer

    Date: 01/06/2025

    Complaint: 23358334

    I am rejecting this response because:

    So that's not the reason why you guys denied doing your job you guys denied it because you said $1,800 is going to the government they said we do not want to give money to the government so we're not helping you that's what your response was on the phone don't feed me or better business bureau this BS. 

     

    Cuz the money is going to the government you guys will not do it do not go ahead and tell better business bureau that you're not doing it because it's not part of our policy for a third party to pay us 

    Even though the party you're hoping is saying will pay you now and then go do the paperwork you guys are not doing this because of the money going to CRA you guys have a personal issue with the *** that's been explained to me on the phone and you guys are using that personal issue against the client that needs your help you guys knew the situation you guys knew all the paperwork I sent you guys and you still decide to move forward whose problems that mine or yours if you decide to move forward you ahead and keep moving forward with this you don't stop and make no we're not doing this anymore you guys were well aware there was no surprises 

     

    MY ****** REVIEW WELL NOT BE REMOVED AND I WONT THEM.TO.FINISH WHAT THEY STARTED YOU GUYS ARE UNPROFESSIONAL AND I DON'T CARE HOW LONG YOU BEEN IN THIS BUSINESS FOR FOR YOU TO TELL SOMEBODY SOMETHING OR FOR SOMEBODY TO TELL YOU SOMETHING AND THEN FOR YOU TO SAY NO PROBLEM WE'RE GOING TO SEE WHAT WE CAN GET YOU AND THEN COME BACK AND SAY I CAN GET YOU $1,800 BUT WE'RE NOT BECAUSE IT'S GOING BACK TO THE GOVERNMENT WHO DOES THAT AND WHAT BUSINESS
    Sincerely,

    **** *********

Count Smart Medical and Disability Refund Specialists is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.