Reviews

Review Details

• Review fromMelanie L

  Date: 15/09/2024

  5 stars
  We had our water system install 10 years ago because we had high amount of tanning, iron and hard water. We were immediately satisfied by our new system and through the years, whenever we needed the owners assistance, or answer questions he would could us back within 24/48 hrs. Recently we noticed our water was starting to leave some red stains in our tub/sink/toilet and figured it was now time to re-bed the media in both of our tanks. We contacted the owner and helped us order the correct media for our tanks. After we picked up the media, he walked us through the process so that my husband and I knew what to do. He always kept us informed throughout the day when he would be away from his phone as this was a Saturday and had plans with his family. He also took the time to look at both of the ***** valves to make sure they were functioning ok and reset the setting on them to work best with the new and improved media we purchase. A few days later, the owner sent us an email checking to see how our water was and see if any changes were required. They didnt as the water was clear, no smell and able to drink from our tap. Thank you for the wonderful service as always.

• Review fromWally S

  Date: 03/07/2024

  4 stars
  Ottawa Water Filters was helpful in solving our issues with sulphur, iron and manganese in our well water. With coaching by phone from the owner we effectively rebuilt my Klack valve and replaced the media in the tank. ( system was originally installed in 2009 by previous owner). We now have a smooth running system and clear clean great tasting and smelling water. It was also recommended to eliminate my whole house filter as it was no longer necessary with the new media that was installed. The whole house filters were costing us $30 per 2 months. We are pleased with the results and would recommend this company to anyone.

• Review fromandrew t

  Date: 07/06/2024

  5 stars
  Fantastic customer support, competitive pricing and ***** knows what he is talking about , installed my system my self but ***** was very helpful on the phone Cant say enough about the results, water is gin clear and odor has gone ,

• Review fromFil C

  Date: 06/06/2024

  5 stars
  I recently had the pleasure of working with ********************* from Ottawa Water Filters and I can't recommend him highly enough! Not only did ***** deliver and help install the iron filter promptly after I paid the invoice, but he also went above and beyond to understand my personal situation and worked around my very limited budget.***** showed up, evaluated my existing setup, and made significant improvements. His professionalism and friendly demeanor made the entire process smooth and stress-free. It's rare to find someone who combines expertise with such exceptional customer service. If you're in need of ********************** treatment solutions, look no further than Ottawa Water Filters and ask for *********************. You won't be disappointed!

• Review fromKathleen M

  Date: 30/05/2024

  1 star

  Kathleen M

  Date: 30/05/2024

  We bought a water filtration system from Ottawa Water Filters over a year ago. ***** visited our home, gave us a quote and told us the water system would be in within 2 to 3 weeks. My mother was sick with cancer and wanted the system put into the house before she passed away. Twice he called to ask if he had put the system in our home and then said it would be a few more weeks until it arrived. We were installing the system ourselves and had just bought a system only. After 2 months we still did not have a system in place. My mom passed away and we cancelled the service. ***** has said he would return the funds to us but it has been over a year and we have gotten a partial, (less than a quarter) of a return but not a complete refund. We have been very disappointed in his service and would like our money back. We continue to get excuses. We hope this has not happened to other customers.

  Ottawa Water Filters

  Date: 02/06/2024

  Hi this customer purchased just after ***** and our suppliers were dealing with a huge back order at the time. I stayed in constant contact with this customer advised her what was going one. We tried on two occasions to schedule an installation date and offered her a FREE install to compensate for the wait. Further the suppliers wanted to charge the customer a 35% restocking fee which we thought was wrong due to her mothers situation. As as result we are currently in the process of refunding this customer. The customer to date, as of June 2 2024 has been refunded approximately 50%. We are hoping the balance is refunded in total shortly.

• Review fromDerek B

  Date: 10/12/2023

  5 stars
  ***** was great and did a fantastic job. Our well water failed a safe for drinking test and ***** knew exactly what to do. He installed a UV and filter system in our house and our well water tested perfectly less than 2 weeks later. I will highly recommend ***** and Ottawa Water Filters in the future.