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Business Profile

RV Dealers

Heidi's RV Superstore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, We purchased a trailer Aug 12, 2022 with extended warranty for $110,176.86 CAD. The fridge has not worked since day 1. I have been trying to work with Heidi's to get a technician with parts onsite to fix this issue since last year. We have had food loss, multiple trips north, along with the pain and hassle of the back and forth with the worst service i have ever experienced. Now they have asked that I personally (5'6) woman move the fridge out or the technician won't come to look at it. I'm at a loss as to why we can get this resolved quickly. Worst company ever!

    Business Response

    Date: 03/08/2023

    Thank you BBB for bringing this issue to our attention. Our client has been in communications with our service department and have let us know that they have resolved their issue with their trailer that was purchased privately through a 3rd party. They are currently in possession of their trailer and consider this matter resolved. We hope they have a great camping season making memories with their family!

Heidi's RV Superstore is NOT a BBB Accredited Business.

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