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Business Profile

Hair Salon

Rizza Hair Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I make this complaint on behalf of my grandmother who had an unfortunate customer experience. ** *********** ** ***** **** ***** * **** ***** ***** ** *** ******* **** *** ****** **** **** ********* ****** ********** *** ****** *************.

    She inquired about pricing and availability as she wanted a perm. She was told that it would cost her $100.00 and there was availability to accommodate her timelines.

    **** attended the salon on September 27, 2024. *** ****** ***** ****** *** ******** ** ***** *********** ******* ** **** * ** *** **** ****** ***** ******.
    **** **** ******* *** *** ******** ******* ***** *** ** ***** *** ** *** **** ******* *** ***** **** ******.
    Her appointment was confirmed and she did receive a perm.
    **** attended the cash to pay and was now advised that her total was $154.00.

    **** advised that she called and received a quote for $100.00 and inquired about what had changed to cause an increase in the price.
    She was told by the female stylist that it was the price.
    **** asked for a price list as she did not see one posted or listed anywhere in the store. She was told that the pricing was on line and that they didn’t need to have it posted.

    **** did not have enough cash on her as she brought the amount that was quoted.
    The stylist couldn’t provide a reason for the additional $54.00 charge except to say that it was the cost.

    **** used a ****** **** to pay the fee and left the salon.

    **** *** *** ***** **** *** ******* ******** ** *** **** ** ************ **** **** ******** ********* ****** *** ***********.

    **** *** ********** *** *********** *** ****** **** *** *******. *** **** **** *** *** ***** ********* ** ******* ** *** *** *** ******** *** ******* ** **** *** **** ***** ****** ** **** ***** *** *** ***** ** **** **** **** ***** **** ********* ** ***** ****** **** ***** ***** ******** ** ***** ** ****** *** ********* **** *** ***** **** *** **** **** *** *** **** ******* ****** **** ***** ***** ********* ***

Rizza Hair Studio is NOT a BBB Accredited Business.

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