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Business Profile

Lawn Maintenance

Weed Man USA Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30, 2022 my Weedman lawn care representative (Mike) was servicing my lawn. Somehow, the piece of equipment he was using slipped and it slid down my lawn, into our block wall causing damage to our wall. **** **** * ** ****** ******* ** ** ***** ****** * ***** ******* **** ** **** *** ****** *** *** ****** *** ****** ** *** ** **** **** ********. I contacted my local Weedman company to let them know this happened, sent 6 pictures of the damaged wall, sent them the voicemail of their representative stating that his equipment slipped. I asked them to come out to see the damage and speak with me about a resolution to fix the wall. They disagreed that their company caused the damage and will not fix/pay for damage.

    Business Response

    Date: 24/03/2023

    We apologize for the confusion and misunderstanding regarding the details of the damage to your wall.  We will be reaching out asap to discuss how we will be repairing the damage to your wall.  

    Customer Answer

    Date: 24/03/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ******

Weed Man USA Headquarters is NOT a BBB Accredited Business.

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