We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Animal Removal

Essen Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This firm asked for payment for mouse poison but wanted payment before rodents disappeared.

    They ripped us off

    Business Response

    Date: 25/09/2022

    The  customer called our office for mice control in two of their rental properties in Kingston, ON. Price agreed by the customer was $700 + hst for inside treatment and customer was told that if exterior treatment was needed, the price is going to be extra and customer agreed to that as well. 

    Our technician went to treat the houses on September 24, 2022 close to 12:30 pm. Mr ******s mom arrived a minute later and technician and Mr ******s mom went inside the properties. Our technician explained all the details about the treatment and ******s mom agreed and seemed happy. 

     

    Technician suggested  Mr. ******r mom that one rat bait station was needed out side the house which she agreed to and the technician installed one bait station out side in one corner of the house.

     

    The invoice was given to Mr ******s mom for $800.00 ( $700.00 for inside and $100 for outside ). Mr ******s mom signed and accepted the invoice and happily paid the invoice by credit card.

     

    Mr ***** has dispute with his tenants but we can not understand where is the scope of dispute with our company.

     

    We performed the work with all the details and under the rules and regulations. 

     

    We charged the money which was agreed upon in advance by both the parties.

    Customer Answer

    Date: 04/10/2022



    ********** ********



    I am rejecting this response because:

    The business wanted cash up front.

    Then they communicated with the renters and not my Mom (owner)!

    Because it’s a cash transaction: they would not issue a receipt.

    My Mom was expecting a labeled truck but it was a van?




    Sincerely,



    ***** ****

    Business Response

    Date: 05/10/2022

    It is totally wrong and a big lie.

     

    His mom was there and we communicated with her as well as the tenants. His mom was there for the whole time during the treatment.

     

    The pest control services are always paid right after the service and no credit was offered. It was not a cash transaction. It was paid by credit card and a receipt was

    issued to his mom. We have singed copy of the paid invoice.

     

    It was not a van, it was Ford truck which is unmarked. Residential clients do not want marked trucks on their property.

Essen Pest Control is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.