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Business Profile

Auto Body Repair and Painting

Assured Concordia Ottawa East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Assured Concordia Ottawa East's headquarters and its corporate-owned locations. To view all corporate locations, see

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Assured Concordia Ottawa East has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar 19, 2022 I dropped off my car at Assured Concordia East to fix my car accident. Around a week later, I received a call from ************************ who was responsible for my file saying that my car was finished. I used the A/C during the summer with no problems. In July 2023, I called the agent telling him that the A/C fixed during the accident restoration last year is not producing enough cold air. The agent set up a date to get that fixed and he called me on July 13, 2023 to tell me that the system was emptied and recharged and it is cooling air properly. I asked during the call about a potential leak but he assured me that there is none. He also told me that if there is any more problems to call him as it has a life warranty as long as I have the car.This year, on June 10, 2024, I called again to tell them that the A/C again is not producing cold air and an appointment for July 10, 2024, was set up. I arrived on schedule and left the car in the ********** care. Around half an hour later, I received a call from the shop saying that the Compressor of the air conditioner is not working (seized) and that the mechanic checked the charged gas and it was full but he could hear the "clutches" make a sound when the A/C starts. I challenged the manager on their decision given this situation occurred last year but she told me that I need a new compressor end of story. I asked her why was this problem not identified last year and I asked for the work order done on the 13th of July 2023 to show the manager how the problem was resolved last year, the manager could not find the work order in her system. I have a recorded phone call between me and agent available upon demand thankfully since there is no work order evidence about the A/C. The manager ended the conversation.If the compressor is truly damaged, I strongly believe that they made a mistake on their original fix under warranty and did not include ********* want me responsible or they're lying to avoid warranty work.

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