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Business Profile

Auto Detailing

Bumblebee Motors Limited

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Elizabeth B

    Date: 21/07/2023

    This business prominently dispIays a "BBB Accredited" sign in their front office. I went to the BBB website to leave a review, only to find that they are not BBB Accredted. To my mind this casts doubt on the business's credibility as a whole. When I arrived for my appointment, the person at the desk asked to see the car before he would accept it to be detailed. He immediately opened the back door and said there was pet hair, so it would be extra. He didn't speak much English, so asked if I spoke any other languages. I asked to speak to the person I had spoken to on the phone, presumably the owner. He came out and questioned me about the groupon I had, and how much I had paid for it. I'm not sure how that's relevant. He literally pointed to the 'fine print' which had been made larger and posted on the wall at the front desk. He then proceeded to read it to me, word for word, following the text with his forefinger as though I were a child in kindergarten, unable to read it for myself. I had read it ahead of time, and pointed out that his ad said "excessive pet hair" would be extra, and I didn't have excessive pet hair in my car. He stated that any pet hair was a problem, because it ruins his vacuum cleaners. He also said that my car was in such a horrible state that it would take the entire day to clean it. This is patently untrue. I questioned him about what "Pet hair removal is 25 sections." means. He said it would cost me $25 dollars extra for each section of my car, plus the trunk if I wanted them to do that. There are 6 sections in my car. The driver's seat, the passenger seat, the three back seats and the trunk. So...to use a groupon that costs $115, it would cost me an additional $150 before he would even agree to do the work. The thing is, that's not what the 'fine print' says. It says "Pet hair is 25 sections. " not "Pet hair is an added $25 per section". Two very different things. The owner refused to acknowledge this discrepancy.

Bumblebee Motors Limited is NOT a BBB Accredited Business.

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