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Business Profile

Auto Detailing

Premium Detailing and Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to get it detailed on Saturday July 23,2022 and inspected my car before I handed it off to one of the employees. They advised that my car would be ready within 2-3 hours. When I went there to pick up my car, I went with the employee that took my car. I inspected the car before I drove off I noticed two lines on the windshield. I went outside and saw that my windshield was cracked. I alerted the employees and they attempted to intimidate me and make it seem like I didn’t know what I was saying. They implied that the windshield was broken before I got there. I advised them that it was not and that I inspected my car in front of the person that took my keys. I was then told to wait for the owner and when he arrived, he unpleasantly insisted that his employees said that they did not break it and that he will not be assisting with fixing it. The cost of a new windshield is $2000+ offered to give me $100. I rejected his offer. Then he rudely told me “then take me to court”. The business also charged me $150 for detailing my car and refused to reimburse me after causing so much damage. This business has horrible business ethics. My car is new! I have pictures. I had to file a police report and file a claim with my insurance. You can see the cracks on the windshield.

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