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Business Profile

Auto Lube

Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I got my oil changed at this Jiffy lube. I asked the technician if he checked the other fluids. He said "we don't do that". I left thinking I must have paid for basic service. Upon checking my receipt I see that I in fact paid 135 dollars for the most expensive "Euro synthetic" oil change. I checked my fluid levels for coolant, brake fluid, washer fluid and brake fluid. All of which should have been included as advertised for this price. Not a single one was topped up. On my receipt it even said they cleaned my windows. This was not done. The oil levels were good, but the job was done so quickly I wouldn't doubt if the oil wasn't fully changed. They likely also used the cheapest oil and not the Euro synthetic I was charged for. I tried to contact Jiffy lube customer service by phone and email. Each time via email they will me, thank you for contacting us your case has been updated. Copy and paste generic message. On the phone they have told me the franchisee will reach out. They even said the case has been escalated and the manager will reach out. Nobody has contacted me. I have emailed 10 times and called 4 times over this 3 month period and not once has anyone contacted me.

Jiffy Lube is NOT a BBB Accredited Business.

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