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Business Profile

Auto Services

Canadian Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Canadian Tire ********************* Date of Service: 24 April 2025 Complaint Type: Problem with a Product or Service Desired Outcome: Refund for reinspection charge and formal review of service practices Complaint:I brought my vehicle in for a safety inspection at Canadian Tire (*********************) and experienced what I believe to be an unethical business practice. The only reason my vehicle failed inspection was due to a light tint on the front driver and passenger windowsa known, clearly visible issue that is an automatic failure under Ontario regulations.Despite this, the technician proceeded with the full inspection, charged me the complete inspection fee, and later informed me I would need to pay an additional $67 for a reinspectioneven if I return within the 10-day window.When I called to question why the inspection was started when the outcome was already known due to the tint, I called to the store and spoke to an employee named ****. He stated that its his duty and mentioned needing to pay his employees, which I took as an implication that this fee model is intentionally used to increase revenue rather than prioritize fair service or customer transparency. (Attached his voicemail message before my call to the store).This approach feels misleading and predatory. I was not given an opportunity to correct the issue before being charged, and the follow-up explanation did nothing to instill trust in the service. I believe this deserves formal review and correction.Resolution Sought:A refund of the reinspection fee or taking the responsibility of reinspection fee..! A formal acknowledgment and review of this practice to ensure transparency with customers going forward

    Business Response

    Date: 29/04/2025

    Hi,

    As a Canadian Corporation, we follow all rules and regulation provided by the **************************. Part of the inspection is to test the level of tint on the front driver and passenger windows. For any vehicle manufactured after January 1, 2017 light transmittance must be 70% or more on any window directly to the left or right of the driver. In order to test the windows, the vehicle must be brought in and must be tested with a certified ministry tool to provide percentage of light transmission which is part of the ministry inspection. For further information please refer to the ************************** safety standards as fair service was provided.


    Thank you,
    Management

  • Initial Complaint

    Date:23/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car part (brake caliper) from Canadian tire. They require a $118 deposit be made for the return of my used caliper. I was charged hat/gst taxes for this deposit. I paid the $118 plus tax for a total of $133.34 When I brought the used caliper to store for a return of my deposit I was not given back the total amount paid. They gave me my $118 but kept the $15.34 taxes I already paid.Upon questioning why they kept the taxes I was given a store policy that states they do not have to refund taxes because I did not have old part with me when I bought the new one.

    Business Response

    Date: 16/09/2024

    Hi,

    Please refer to the attached document that explains the matter. This is posted all over the counters at our parts and service departments. Again, this is a Corp matter and not a store level issue. For further complaints regarding this issues, please contact our corporation at **************.

    Thank you,
    Management

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