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Business Profile

Building Construction Consultants

Veni Vidi Vici Cabinetry Refinishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Veni Vidi Vici Cabinetry Refinishing to repaint my kitchen cabinets April 3, 2023. She booked the appointment to come remove the cabinets on June 12th, 2023. When she arrived, she told me that the cabinets were painted wrong previously is why they were peeling. (was done by previous owner). She sounded like she knew what she needed to do to fix the problem. I messaged her to see how they were coming along on June 28th. She told me they had to take off the first layer as the doors were sticky. Which she told me they should be ready to install next week. They got installed in July, and I messaged back with a picture February 10, 2024 showing they were peeling again exactly like they were before she painted them, where she said, "that's crazy, I will come fix it" but it will be at her earliest convenience. I messaged back March 18th and March 31. She finally responded April 1st saying she could come next week. Then I heard nothing. I messaged back April 16th, 2024, then again May 7th where I asked for a refund. She has ghosted me since. Not responding at all. I am a senior looking to retire but can't until I get my cabinets fixed. Amount paid was $ *******. Invoice and screenshot messages all attached. Also included photos of before she painted and recent picture of cabinet looking the same as before she painted. Looking for full refund, but at least half would be helpful.

Veni Vidi Vici Cabinetry Refinishing is NOT a BBB Accredited Business.

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