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Business Profile

Building Materials

Gentek Building Products Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received our $60k order 10/23. The windows needed minor work to operate acceptable. The $15k right front door had a dent in it, left front door the locking mechanism was missing components and there was a large chip in the paint work top left side molding. The $10k side door has a large gob of glue on the left side panel. We got one of the slider doors working by adding 3 shims and replacing the rollers.Why is it I can't get Gentek out to fix or replace their poor quality products. Never again will we use this manufacturer.!!!!

    Business Response

    Date: 18/06/2024

    This complaint was brought to our attention by ******* *********** (where ****************** purchased the doors) in late February of this year.  The doors were manufactured by one of our suppliers, not by Gentek directly.  We sent a quote to ******* for all the parts at no charge, and did not get a reply.  In late May, we were contacted again asking for a quote for a service technician to come replace the parts.  We provided that information, and they asked us to schedule it.  We then reached out to the door manufacturer, and their service technician is scheduled to go do the work on June 27.  This could have been resolved in February, but we did not get responses to the messages we sent.      

  • Initial Complaint

    Date:21/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - May 21/21 Ordered 2 storm doors from ******** ********* ( supplied by Gentek ). Cost $1517.30 - July 19/21 their handyman estimate for installation. - $508.50 - Called back handyman a few times for problems over the first few months - Spoke with ***** at ******* ********* throughout about the issues - May 2022 renewed efforts to resolve storm door issues after rain pour into the house - talked to ***** again and tried to reach the handyman as well - eventually found out that there was a new handyman (****) who went out checked the doors and said that there was a fault with the doors, put duck tape on the screen and left us to deal with the company -Oct 6/22 spoke to a *** at Gentek who said that the screen was a warranty issue, I asked that someone come out and check the doors and either fix or remove them -I have tried every number I have and left messages but there has been no communication

Gentek Building Products Ltd is NOT a BBB Accredited Business.

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