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Business Profile

Car Dealers

Ammex Fine Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this dealer may 3 2023, with the promise of it being perfectly safe for me and my children with a proper safety and everything seemed fine.by June I had to have my breaks serviced (they were not fine almost metal on metal) by end of july early August ** had to be looked at for multiple issues (took it in 09/25/2023 when I had funds to have it looked at stearing wheel shook really bad anything over 70kms and my whole car shakes at acceleration and take off) had an inspection done at a mechanic and had to have my break replaced, calibers were totally seized, the brand new tiers I had paid the owner of the business for were bald!4 months in and bald! And my ball joints on the front were metal on metal and have been making noise since I purchased the vehicle but the owner had told me it was just cause the breaks were wet! Ever since then every mechanic I've had to have look at it has all told me the same thing (3 mechanics) that my vehicle should have never passed safety and that I had been scammed! ** was miss leading as ****** was so nice to deal with but now I'm 5 months into owning this car and paid an extra ****+ in repairs on top of the 10k i paid for the car (******* on receipt after i gave a **** deposit on it!) This should have all been caught at first point inspection and all are safety issues!!! ****** promised me a good vehicle and did the exact opposite I am a single mom of 2 and find this very hear breaking as I no longer know If I can even do chrismas for kids anymore for having to put more money just so I can just get to and from work safely to pay rent! Plus I have to put another **** into a steering rack and my axel is going out (which is why it shakes on acceleration) and I have no clue how much that is gonna cost me.probably another fre ****.not to mention also needed to purchase new tires again! I'm very frustrated and would appreciate some help or response from anyone with advice on how to handle this situation..

    Business Response

    Date: 13/11/2023

    Hi ******

    Thank you for reaching out to let us know about this situation. Were sorry to hear youve had a less than positive experience with a vehicle you recently purchased, and have had to navigate challenging circumstances. As AutoTrader is not privy to transaction details between buyers and sellers, we are not in a position to facilitate a resolution in this manner, but we do hope we can be helpful in directing you to the right course of action.

    First, we recommend you take up the dispute with the dealership from which the vehicle was purchased to see if you can reach a resolution.

    Following this, if you are unable to reach a mutually satisfactory resolution, we recommend directing your dispute to the official provincial regulators or consumer protection agencies who can provide you with more information and guidance on how to formalize your complaint.

    Below is contact information please reach out to the appropriate office for your region:

    ?      ******* Motor ************************ (*****) in *******
    ************************


    ?      *********************** of **************** (*****) in ****************
    *****************


    ?      ************************************** (*****) in *******
    **********************


    ?      For all other provinces, please direct your concerns to consumer affairs offices:
    **********************************************************************************************************

    Best regards,

    AutoTrader.ca

Ammex Fine Auto is NOT a BBB Accredited Business.

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