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Business Profile

Car Dealers

Routes Auto Sales Ottawa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25th at around 5pm I booked a rental car with Routes for my trip to *****************. Upon confirming the booking I received a confirmation email noting that the car could not leave ******. I immediately called Routes (about 2 minutes after completing the booking) and requested a refund and they refused saying that the small print of the policy page of their website had this rule. It was not clear in the booking process and I was extremely surprised I couldnt get a refund within minutes of booking. The customer service representative I spoke with promised call backs that were never received. After looking at online reviews, it appears they have done this to hundreds of people.

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,Went to Routes Auto Sales to buy a car (listed on AutoTrader).I put down 1000$ on my ***** The car was supposed to be ready for Thursday May 30.Car wasnt ready. I have been continually hassled to provide a passport in order to obtain a temporary 10 day transit. Friday the car was not ready. Monday, the car was not ready and even the manager insisted I produce the travel document so he can get the 24$ transit permit.I got fed up with their delays and baggering over a passport. I had already provided a driver license and insurance policy to buy the car.After several conversations Monday June 3, and the promise to call me (after he verifies with Service Ontario that no passport is needed), I was completely ignored!I texted the Routes and said I am going to purchase a vehicle elsewhere. I need a car, not hassles.

Routes Auto Sales Ottawa is NOT a BBB Accredited Business.

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