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Business Profile

Cell Phone Supplies

Payment Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Payment Source's headquarters and its corporate-owned locations. To view all corporate locations, see

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Payment Source has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 17 2024 I went to the site ********** which payment source is responsible for payment. They issued me a secret question and answer for me to pay for my order by e transfer. They cashed the e transfer but did not give me my order.

      Customer Answer

      Date: 20/11/2024

      These are screenshots showing the expectation set by the company on a time frame to process your order. I have spent thousands of dollars on this site and it's always been instant. As soon as I pay, I get my voucher. It's going on 4 days now. They have not responded to any emails I have sent to them. The screenshot shows my purchase receipt email from payment source and my e transfer from my bank. 

      Business Response

      Date: 11/12/2024

      I will be looking into this, and I will contact the consumer directly to resolve.

      Customer Answer

      Date: 21/12/2024

      The company failed to resolved the issue and did not formally apologize. They did admit that they had a major issue where they weren't receiving emails for well over a month. They claim they had no idea and my issue brought forth their issue. They made claims they would resolve it but failed to do so. Eventually, the e transfer payment sent them timed out by ******* and my money was sent back to me by *******. Nothing this company did contributed to myself getting my money back. In fact the company made misleading promises to buy time for themselves while they waited for the transaction to time out. 

      Customer Answer

      Date: 21/12/2024

      The company failed to resolved the issue and did not formally apologize. They did admit that they had a major issue where they weren't receiving emails for well over a month. They claim they had no idea and my issue brought forth their issue. They made claims they would resolve it but failed to do so. Eventually, the e transfer payment sent them timed out by ******* and my money was sent back to me by *******. Nothing this company did contributed to myself getting my money back. In fact the company made misleading promises to buy time for themselves while they waited for the transaction to time out. 

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