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Business Profile

Cleaning Services

Low Rate Super Maids

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 December, 2023, the cleaner that I have had for over a year from Low Rate Supermaids, came to clean my home as she has monthly. I was the only person in my home along with the cleaner (Sharn). No one else came into my house.Later in the day, I smelled a strong perfume scent in my living room area but I could not identify where it was coming from. It got very strong and I eventually noticed that the perfumed wall plug that was usually left on the floor near the plug was placed upside down on my hardwood TV stand. The content leaked out and burned off the finish on the stand. I cleaned it off. I took pictures of the damage and sent a text to Low Rate Supermaids at 6:50 pm on December 21st but received no response. I texted again on December 22nd at 3:33 pm but received no response.I contacted the cleaner (Sharn) on December 22 at 3:40pm to get another way to contact them. I did not mention the damage at the time because I knew that it is expected to get in touch with the company rather than the cleaner herself.I wrote the email that you will find with the uploaded documents. My intention was to determine what insurance the company has and discuss a mutually agreeable resolution. There was no attempt by the company to discuss. In fact, I was accused of causing the damage myself.There was no other person in my home. I did not move the wall plug from its place on the floor. I certainly did not place it upside down on the stand.My disappointment only increased given the response of the company, their accusation and their lack of knowledge of how to respond to my email, and their unwillingness to call me to discuss the situation. They assumed the worst from the very first email and responded to me aggressively from the start.At this point, I request compensation for the damage and I do not want to be contacted by the company, especially if I will be accused of wrongdoing again. Their attitude is wrong and inappropriate.Thank you,*************************

Low Rate Super Maids is NOT a BBB Accredited Business.

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