We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Restoration

BGC Construction & Restoration Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On behalf of the ************************ the *****, request BGC complete the contract that was initiated on 4/1/2022 with respect to replacement of railings on the property. The work order issued on February 23, 2022 included an extract of an email from BGC stating:Confirm the quote includes all remaining railings in both buildings (the quote specifies *** ********** but we assume it includes Havelock as well) Confirmed it includes the railings for the condominium. [copy of email exchange attached]The work was performed in the summer of 2022, however, only some of the railings were replaced on the *****************. BGC invoiced for the full amount of the contract and it was paid in full on September 8, 2022. The ***** has corresponded numerous times with BGC to complete the contracted railings on the Havelock building. On August 29, 2023 BGC acknowledged remaining railings were part of agreed contract and stated Ill measure the railings tomorrow for replacement. Well have them replaced in the next few weeks. This commitment was not acted upon and after a number of email exchanges on February 1, 2024 the railings on the front steps of ***** Havelock were replaced.However, the two side railings by the garages were not replaced. BGC stated that these tube railings were not a part of the contract. However, we believe this is not in accordance with the confirmation on the work order from February 2022 where BGC replied: Confirmed it includes the railings for the condominium.The ***** of ********* wrote to the President of BGC on March 19, ******************************************** accordance with the contract. The response received was that BGC has completed the contract in accordance with the work order.The ***** of ********* requesting the assistance of BBB to have BGC complete the contract as agreed in February 2022 and replace the remaining two side railings by the garages on Havelock.Thank you for your consideration.

BGC Construction & Restoration Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.