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Business Profile

Countertops

TGI Quartz and Granite
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to this business for a quote on quartz countertops, February 2024. Long story short, I paid about $3500 for the countertops I chose. They came to install at the end of March 2024. I was in ****** at the time so my husband was in the home for the install - my husband who has terrible eyesight and only recently started wearing his glasses full-time. First thing I noticed when I got home and walked into my kitchen was that the countertop had an area that was chipped in their warehouse during cutting. Instead of replacing that piece and starting over, they just filled it with epoxy. This was NEVER in any contract nor agreement that i would pay full price for them to bring me a defective piece that they would just patch up to cut corners and costs. If I were home when the install was happening, I wouldn't have even let them install this piece! I would have sent them back and gone to speak to the owner in person. This was so unacceptable.I scheduled a service call and the man who came to see me (*****), although very nice, said there was nothing he could do and that they would have to remove the entire slab and start over which the owner likely wouldn't do. So instead, he suggested I negotiate with the owner and called the owner on ************ and I spoke to him ******* and he agreed to call me back to discuss a solution and how he can make things right. He NEVER called me. Not once. Didn't even answer the phone when I called subsequently to try and get ahold of him. I would like for them to either REPLACE the entire slab, or refund me a portion of my money to reflect the damaged piece they KNOWINGLY and purposely installed in my kitchen, despite me paying full price!

    Business Response

    Date: 27/05/2025

    I made contact with the customer a few days ago and offered her a replacement on the counter. 

    Customer Answer

    Date: 27/05/2025

    Hi there, 

    I have been in contact with the owner Dhiego from TGI Quartz and he has been very honest and accommodating in helping to rectify the situation. We are working together towards a solution, currently Im on vacation and will reach out to him again to finalize the installation of new quartz. 

    Thank you, 

    Lejla

TGI Quartz and Granite is BBB Accredited.

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