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Business Profile

Coworking Spaces

TCC Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coworking Spaces.

Complaints

This profile includes complaints for TCC Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TCC Canada has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TCC Canada

      150 ELGIN STREET 8TH FLOOR Ottawa, ON K2P 1L4

    • TCC Canada

      1000 Innovation Dr Suite 500 Kanata, ON K2K 3E7

    • TCC Canada

      1730 ST-LAURENT BLVD, SUITE 800 Ottawa, ON K1G 5L1

    • TCC Canada

      15 FITZGERALD RD, SUITE 200 Nepean, ON K2H 9G1

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:29/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10-day access pass for a shared workspace in December. This is an open concept area for people to come and go to work, as well as a shared cafeteria area for people who rent monthly offices. There is no indication on the main website, or initial invoice that purchasing a 10 day pass is a recurring subscription service. They have it listed at a monthly price, but the general understanding is that is the cost for one month, since they also offer a prorated price for purchases made mid month. There is no way to cancel services online, or is there any instructions on how to do so. I spoke with their customer service and they told me that all of their packages are billed monthly regardless if it's an office space rental or the "drop in" service. And I would have had to give them 30 days notice to cancel my day-pass subscription. I asked them why they charge a day pass monthly if it's different than renting an office space and they were unable to give me an answer other than "that's how it is". I explained to them that there is nothing explicitly stating that day passes are automatically billed monthly. And nothing on their website or invoice indicates that there will be a recurring charge for the service. Their T&C are very generic and are written and understood in a way that would indicate renting office space, rather than using a day pass. Since there was nothing on the account page that indicated that I would need to cancel, I assumed that the day passes weren't a recurring subscription. I had to call in and speak with someone to get them to cancel the account. I asked them if they would refund the charge for January, since I was only in the city of their location for 3 weeks and no longer in the region as of December 23rd, but they refused to offer any refund, or compensation, knowing full well the information on their website is misleading. There is no reason for a day pass to be billed on a recurring basis.

      Business Response

      Date: 19/02/2025

      This is the first complaint we receive about this. It's unfortunate that the client didn't try to reach out to management to have this resolved before reaching out to the BBB.

      The client has been refunded. 

      Customer Answer

      Date: 19/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    TCC Canada is NOT a BBB Accredited Business.

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