Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:19/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I hired 1 clean air to clean my air ducts and dryer vent. They performed the work on May 23, 2023 All appeared to go smoothly, however, they removed the drain from the furnace and didn't put it back properly during their work.I didnt go back into my back room for about 2 weeks, and there was a lot of water in my basement. This ruined some personal items along with the carpet/flooring in the surrounding area.I contacted the company several times to try and resolve the incident and they just kept delaying and delaying, and at the end of the day, they didn't do anything for **** would not recommend this company to others based on the post work service and due to the fact that they don't own their errors, they should not have an A+ rating
Business Response
Date: 08/01/2024
Hello,
Thank you for the email. We will be contacting the client to resolve the situation. Should we be updating you following the resolution?
Thank you
**********;
************Customer Answer
Date: 15/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they refunded the money i paid for this work.Thank you for protecting consumers like me!
Sincerely,
*******************************
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