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Business Profile

First Aid

Ottawa First Aid CPR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in First Aid.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a mask fitting appointment for Friday Oct 25th at 1630, the booking ID: *******. On the day of the appointment, I received a reminder email for the appointment. I arrived for my appointment at 1615 to find the doors locked to the establishment. I proceeded to call the number on the email, and the woman (owner) who spoke to me indicated that the class was cancelled and asked me to check my spam folder for a cancellation email. I told her I received an email confirming the appointment earlier in the day, but nothing about a cancellation. She apologized and offered for me to wait until after 1700 and she could send someone it to help. I was unable to wait the extended time. She offered a refund and said she would e-transfer me. We tried to make up the appointment on Oct 30th, but the timing did not work out, so I requested the offered refund. On Nov 1st, I was told a refund was issued, and it would take 5 business days to reimburse. On Nov 15, I send a follow up text message, as the refund was still pending, however, I did not get any reply.On Nov 21st I send another text message following up and indicating that I would contact the BBB. A reply from the owner was send telling me that she would look into it again, and noted that they do not offer refunds, and she would send an e-transfer "if anything." I proceeded to reply, asking for the refund via e-transfer as the lack of reply and communication was concerning. I have not yet received a refund, or further communication.

    Business Response

    Date: 24/12/2024

    The consumer was refunded $60 on December 17th.

    Customer Answer

    Date: 26/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

    Business Response

    Date: 26/12/2024

    The refund was provided to the participant.
    Email confirmation and receipt was sent as valid proof.

    Please close the case as it is resolved.

Ottawa First Aid CPR is NOT a BBB Accredited Business.

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