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Business Profile

Foundation Contractors

Ottawa Building and Foundation Repair Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/09/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial installation of new wall improperly done resulting in cracks and water coming in house within a year of installation. We pointed out the significant problems and poor installation of the wall. See pictures attached. Its like they stopped fixing the wall when they got to a certain height leaving the wall vulnerable to more damage. The owner initially refused to do anything but the business came back and only masked the problem by hiding the cracks just on the surface. The water comes into the house more now than when we had the old wall that leaked. We want the wall to be installed correctly so we dont have leaks. Or a complete refund. The wall is in a worst state now then before the installation.We have tried countless times again to get the owner to fix this issue and when he does answer its just promises that are never kept. What makes this worst is this guy took advantage of my wife not knowing the specifics of foundation repair when I was away deployed with the military.We have never seen the likes of this type of lack of professionalism in any business and if water leakage and mood etc werent such an alarming issue I wouldnt care.
  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired the business to fix a foundation problem. I dealt with the owner personally.After the job was done and company paid, the problem became worse and had to be re done, and with much damage to the house due to the negligent work.Was re done by another company. Many mistakes pointed out.The original company was given a chance to correct it but just had excuses and didn't return calls. I had to pay all over again, and extensive damage to the inside of the house.I have saved messages with the owner of the company admitting their mistakes, and was told it was his ******* who he had to fire for a number of costly mistakes. Also messages saying he would reimburse me, but that never happened either.

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