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Business Profile

General Contractor

Accu Renovation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My contractor overcharged me for a bathroom reno which is over and above the invoices he provided me. By reading the invoices the materials were to be paid prior to demolition in the amount of $2123.49, I paid $3205.00 ??? (error on his part because he charged me labout costs. Then I paid another $2512 and final $1000.00 which was an overpayment on my part and I have requested a refund. The professionalism and workmanship was not a 100% and I had to finish work that was to be completed by contractor. he has to honour his "contract" because the tub is creaking and has to be corrected by his plumber.

    Customer Answer

    Date: 02/02/2025

    I have pictures of the unprofessional work that was done in the bathroom. Will this good for my case? Also,I would like to add a review on the contractor';s website and other sites. Is this advisable.Thank you. I hope that this claim will be a positive ending for me.

    Customer Answer

    Date: 10/02/2025

    I will not meet with the contractor to discuss his rational of the costs because I attempted a few times to let him know the amounts were incorrect especially the first payment and he would not listen to me that I was to pay the material costs of $2123 not $3205 which were labour charges and were incorrect as seen on the contracts. I previoused forwarded to BBB.

    As indicated in my recent correspondence I have requested he provide me with his invoices /contracts to show his accounting???

    I also pointed out to him that he charged me HST twice and he still would not change the amount to correct it.

    Thank you.

    Customer Answer

    Date: 10/02/2025

    The above are payments and notes thank you.

    Customer Answer

    Date: 21/02/2025

    Anotheremail insisting now I owe him money. His charging me from the beginning was so incorrect as I was only to pay the amount of the October materials not labour. Thank you.

Accu Renovation is NOT a BBB Accredited Business.

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