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Business Profile

Graduation

Gradwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graduation.

Complaints

This profile includes complaints for Gradwear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gradwear has 2 locations, listed below.

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    • Gradwear

      2720 Queensview Drive Ottawa, ON K2B 1A5

    • Gradwear

      227 Kinloch Court Ottawa, ON K2J 5S9

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:16/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company ********* uses predatory and misleading marketing to gain orders. September 12th, 2024 my high school son provided me with a link for ordering grad wear for his high school. I was under the impression this was from his high school and completed the order. I then emailed the school asking a question and was told this grad wear company was not associated with the school and therefore did not have the school permission for proper logos etc.. I emailed the Grad wear company asking for a cancellation on September 13th. On September 16th they provided the response below. As there are still 8 days before the order deadline I am very disappointed. At this point I have emailed and asked for the representative name as I have no information as to where the ordered non-official hoodies will be sent to. I would like a refund so my son my purchase the official grad wear from his school. Support Team (GRADWEAR Customer Support) Sep 16, 2024, 10:29 EDT Hi there , Thank you for reaching out! GRADWEAR is a student run initiative where fellow graduates volunteer their time to create, market and distribute their custom GRADWEAR. Please note that GRADWEAR is not affiliated with the school directly as this is a student lead organization as advertised on their Instagram account >*************************************<. We are unfortunately unable to issue a refund as once orders are placed, we begin the manufacturing process right away to have the items shipped as soon as possible. Thank you for your understanding. The GRADWEAR Team

      Business Response

      Date: 18/09/2024

      ********,

      As mentioned, the student representatives have made it clear that these items are not affiliated with the school. We want to assure you that we take any concerns about "fraudulent" or "predatory marketing" very seriously.

      While we work directly with teachers and administrators at some schools, at others, GRADWEAR is an entirely student-run initiative. We are transparent throughout our website, and we advise the students running GRADWEAR, as a non-school-sanctioned activity, to clearly communicate this on their Instagram account.

      These student representatives are volunteering their time to create memorable grad apparel for their class, something they can wear for years to come. Most graduates have already placed their orders, and the manufacturing process has begun. However, weve gone ahead and canceled your order, and it will be removed from production.

      As a small Canadian business, we strive to help students learn the fundamentals of design, marketing, and leadership, and we take concerns and accusations like these seriously.

      Your refund will be processed within 5-7 business days.

      The GRADWEAR Team

    • Initial Complaint

      Date:18/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 17 2023 around 6:20pm I put an order in for my daughter for a grad sweater that I thought was a school initiative. Within 2 min I found out this was not sanctioned by the school and it even has the wrong school logo so I emailed and asked for a refund for order ******.

      I emailed twice since and called and left a voicemail. They emailed me now and send basically I am SOL and the order went through. It is the wrong school logo and not was misleading marketing.
      I want a refund NOW for my $81.36

      Customer Answer

      Date: 29/05/2023

      Hi. It has been resolved and a refund was provided. Thank you. 




      Sincerely,

      ****** *******

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