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Business Profile

Health and Wellness

Fullscript

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my first and only order with FULLSCRIPT in June 2023. I have now been diagnosed with a TERMINAL ILLNESS and do not want to work with this company anymore--their website does NOT allow you to CANCEL future orders or contact a customer service person, and their supplements are not worth it. THEY ARE THE LAST THING ANYONE WHO IS ILL REALLY NEEDS-- their system creates stress and their wording and practices are deceptive. Apparently the practitioners get money from orders "patients" place with them. My practitioner told me he cancelled my account (because I told him I could not reach them). I WANT SOMETHING IN WRITING FROM THEM telling me my account is cancelled. Instead, they just send me little updates like "your password was changed." ********. They are liars who work hard to shield themselves from any real interaction with "patients"-- and the doctors who work with them are complicit in their shoddy dealings with the public. TRASH.

    Business Response

    Date: 13/07/2023

    Hi There, 

    We apologize for your experience and your circumstances, this' not something we want anyone to go through. 

    I can promise you that we have closed your account and unsubscribed you from all emails. If you do wish to change at any stage, you just need to reach out to our support team. It looks like it was a matter of timing as to when the account was closed and when the autoship was up for renewal and that's how the email confusion happened. 

    If you have any further questions, just let me or our support team know. 

    ****** *

    Customer Answer

    Date: 13/07/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20288019, and find that this resolution is satisfactory to me.

    Sincerely,
    ***** *********

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