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Business Profile

Health and Wellness

Fullscript

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged incorrectly. The app said I would get 30% off if I ordered it now and only got 25%.

    Business Response

    Date: 03/03/2025

    After your initial auto-refill order, you'll be eligible for any additional discounts your practitioner has set up for future orders. In this case, your practitioner is offering an extra 5% auto-refill discount. For any questions about the specifics of these discounts, your practitioner or their team will be your best resource. They manage and adjust these discounts and can provide further details at their discretion. If you need any further assistance or have additional questions, don't hesitate to reach out. Thanks for choosing Fullscript 

    Customer Answer

    Date: 03/03/2025

    Complaint: 23003581

    I am rejecting this response because:
    If it is a glitch on your end of the app it has nothing to do with my provider. It said buy now for 30% so I did, and it did not process at 30%. Requesting refund for the difference. I have been loyal to fullscript as you can see on my account. But I won't hesitate to buy my supplements elsewhere if this is not resolved on your end. 


    Sincerely,

    ***** ********

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My health care professional sent a prescription to Full script to be filled. This is a heat sensitive product which requires one-two day delivery to preserve the product. Fullscript gives two shipping options, standard or priority shipping, Because of the heat sensitivity this product needs quick delivery. And there are no returns with heat sensitive products. This product continues to come *********** not ************** *********** is NOT 1-2 days shipping and is also not a suggested shipping method. It appears Fullscipt counts on us not understanding the difference between *********** and ************** Which is a major cost difference as well. Bottom line is I keep getting my product in 9 days by *********** (which has no guarantees) and by this time the product arrives its spoiled. I work at ****** Post so I know the difference, most dont. Even after conversations with them with promises of rectifying the problem it still comes ***********. This is a deception by this company and i have a box here i must now just throw in the garbage as its not returnable.

    Business Response

    Date: 13/08/2024

    Hi there, 

    Our support team reached out to resolve the issue. If you have any further questions or issues, please reach out to us. 

     

    Kind Regards, 

  • Initial Complaint

    Date:06/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Order #R05543199324 on Jan 18, ****, from fullscript.com, for 3 bottles of supplements totalling $61.32.The shipment has been lost in transit. The most recent tracking update was on Jan 22, ****. Tracking is ******** 92748999920414553035069377.I have contacted Fullscript 4 TIMES, asking for the order to be resent, since the original was lost. I contacted them via customer service email ************************************ 3 separate times, on Jan 31, ****, Feb 1, ****, and Feb 6, ****; I also contacted them via their CHAT feature, and filled out their online form for lost/delayed orders, on Feb 1 and Feb 3, ****.EVERY time, I have been ignored. I did receive "We're on it" emails from "**************" after the 2 chat messages I filled out, but they said to expect to hear from them within 1 day, which clearly is not the case.I am asking for them to send the new shipment out, and at this point, for the hours I've put in trying to contact them, I feel that a discount code of some kind for a future order is called for.

    Business Response

    Date: 14/02/2024

    Hi there, 

    Thank you for reaching out to our support team, I believe we have rectified the situation. 

    Thank you again, for your feedback and patience in the matter. 

     

    Customer Answer

    Date: 14/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Advanced push catch detox system from Fullscript on oct 26, 2023 it arrived at my house on oct 27, 2023. I contacted Fullscript immediately when I received the product asking for a refund. None of the vials were opened. Their website clearly states "Satisfaction guaranteed". They refused to take the product back because a couple of the bottles require refrigeration. I told them that the items that needed to be cold were at room temp when they were delivered. They said that they could be at room temp for 5-7 days but they refused to take the product back because there were refrigerated items in my order. Under product description it does not say that the product is heat sensitive When they refused to take the detox system back I tried it for a day and it made me feel sick to my stomach. I again asked for a refund because I was not satisfied with their product and they refused to refund any money. I cannot use this product as it makes me feel Ill and I want to return it for a full refund I am a disabled veteran and I am asking for your assistance to help me with this matter. Thank you, *******

    Business Response

    Date: 20/11/2023

    Hi *******,

    I really apologize for the concern you raised, well be reaching out to you shortly to see what we can do to make this situation right. 

  • Initial Complaint

    Date:19/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with ********************** as a provider, not with the intention of making money, but offering my patients discounts on supplements. I did not want to make a profit. I have nothing to do with sales etc. I just recommend the site to my patients. Little that I know, Fullscript reports all sales to the **** as if I was selling the supplements directly. They reported all the sales, that they made and they charged to the patients credit cards, as If I had done it.That is unacceptable and almost ilegal:Again, I was offering my patients the best supplements and they could save 35% by going through my account. I never had the intention of making any money and I never made any credit card transactions.

    Business Response

    Date: 28/08/2023

    Hi *******, 

    I apologize that you feel this way and we would gladly help fix your account for you as it looks like you have setup your account in a way that doesnt fit your needs. We have tried contacting you on multiple occasions via phone and email with no success. 

    If you would like some help adjusting your account to better suit your needs, please contact our support team or reply to any of the emails weve sent recently. 

    Kind Regards, 

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my first and only order with FULLSCRIPT in June 2023. I have now been diagnosed with a TERMINAL ILLNESS and do not want to work with this company anymore--their website does NOT allow you to CANCEL future orders or contact a customer service person, and their supplements are not worth it. THEY ARE THE LAST THING ANYONE WHO IS ILL REALLY NEEDS-- their system creates stress and their wording and practices are deceptive. Apparently the practitioners get money from orders "patients" place with them. My practitioner told me he cancelled my account (because I told him I could not reach them). I WANT SOMETHING IN WRITING FROM THEM telling me my account is cancelled. Instead, they just send me little updates like "your password was changed." ********. They are liars who work hard to shield themselves from any real interaction with "patients"-- and the doctors who work with them are complicit in their shoddy dealings with the public. TRASH.

    Business Response

    Date: 13/07/2023

    Hi There, 

    We apologize for your experience and your circumstances, this' not something we want anyone to go through. 

    I can promise you that we have closed your account and unsubscribed you from all emails. If you do wish to change at any stage, you just need to reach out to our support team. It looks like it was a matter of timing as to when the account was closed and when the autoship was up for renewal and that's how the email confusion happened. 

    If you have any further questions, just let me or our support team know. 

    ****** *

    Customer Answer

    Date: 13/07/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20288019, and find that this resolution is satisfactory to me.

    Sincerely,
    ***** *********

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