Heating and Air Conditioning
Francis Plumbing Heating & Cooling
Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:23/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to cancel my membership without penalty as per their cancelation policy. I didn't get any maintenance done, however the membership INCLUDES a plumbing maintenance report, so I took that service for the membership which is $9.99 monthly and they are not letting me cancel the Gold membership as per their cacelation policy
Business Response
Date: 24/07/2024
Hello,
I have instructed our office to cancel the membership and refund any payments regarding the membership you purchases, our office will contact you regarding this in a timely matter.
As you stated you did not get any maintenance, we still provided a service at your home, moving forwarding we'll do a better job at explaining our services to our customers.
Thank You.
Customer Answer
Date: 24/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However I would like an email confirming my membership is canceled.
thank you.
Sincerely,
Hiruni KodippilyInitial Complaint
Date:02/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had asked for a gas line installation estimate. The gas line would power an emergency generator.
The sales technician arrived on Dec 2, 2022. First, he did not introduce himself. This seemed odd.
However, we walked him through the house and showed him the following:
1. Where the gas comes into the house.
2. Where we would like the gas line to exit the house.
3. What the pressure requirements / connection requirements were for the generator.
He seemed to be rather distracted and disinterested. At some point he headed to his van and took at 5 minute smoke break.
Other than that information, he did not ask us any other questions. We had several questions, but were already put off by his behaviour. We paid the estimate cost and said goodbye.
Doubtful we will go with this company.Business Response
Date: 02/12/2022
The company owner (*** *******) called this customer by phone and will be rescheduling a free site visit to supply the quote and address any questions he may have in addition to refunding the initial site visit fee in full as per our 100% Customer Satusfaction Guaranty. We take customer satisfaction very seriously and look forward to fulfilling this customers expectations to his complete satisfaction - we guaranty it!Customer Answer
Date: 14/12/2022
Hello,
I am the originator of complaint 18513339. The business has reached out to me to resolve my initial complaint and I am satisfied with their efforts.
Cheers,
**** ***
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