Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply Smart fraudulently had me sign a document (via their ex-employee, according to their manager named *****). The manager named ***** (**********) knows about it but refuses to help. They now bill me for a doorbell which was free. Even ***** came to the house and said he would help, but because he came to the house to sell something else which we didn't agree upon, he stopped answering to my texts. I already filed a complaint to *** before on the same matter. Now SIMPLY smart gets pre-bills from my bank account directly and the amount has gone over $100. It's way too much as this is not the only company that charges me. They were billing via ******** gas and since the ******** removed them from their collective bill they bill pre-authorized (directly taking money from the bank account). I want to cancel this service and rest all the services with Simply Smart. I also want a refund of what fraudulent they did. *****, also said he would give us something free for the house to make up for the fraud (done by an ex-employee). I have text messages and most of the conversation was verbally (smart *****).

  Business Response

  Date: 21/06/2023

  Dear *********** *******, 

  We apologize for any inconvenience you have experienced, and we appreciate you bringing this matter to our attention. 
  According to our records, one of our managers had the opportunity to connect with you regarding the concerns you raised. We are pleased to share that our team was able to work together with you and arrive at an amicable resolution.
  At Simply Smart, we place great importance on addressing customer feedback and ensuring that we provide satisfactory solutions to any issues that may arise. We understand the value of effective communication and are committed to resolving matters promptly and professionally.
  We appreciate your patience throughout this process, and we sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are grateful for the opportunity to have resolved the matter to your satisfaction.
  Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are here to provide ongoing support and ensure your continued satisfaction with our services.
  Thank you for your understanding and cooperation.
  Best regards,

   

  Simply Smart Team
  

  Customer Answer

  Date: 10/07/2023

  
  Complaint: 20202963
  
  I am rejecting this response because:

  Hi there, This is the THIRD TIME around that I am trying to file a complaint against SIMPLY SMART/ SIMPLY ENERGY **************, they resolve the issue of billing us over the phone each time I complain and continue to bill us fraudulently. This is regarding an ongoing issue about the doorbell that was put on my property supposedly free but they fraudulently charged us every month up till now. Now they charge us TWICE leave alone taking out the charges that they said they would take out when I last talked to them over the phone. They still charge us through ******** billing and via pre-authorized payments directly taken from our account. I am frustrated and at brink to get DEPRESSED. I am retiring next year and cannot handle them. They have STOPPED ANSWERING CALLS. I tried reaching out to them. I also talked to their supervisor named *****, according to whom the problem was solved. *****'s contact # **********.
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 19/07/2023

  Dear *********** *******,

  I apologize for the inconvenience you have experienced with regards to the charges from Simply Smart. We understand the frustration this has caused you, and we would like to clarify the situation to alleviate any concerns.
  As of June 2023, we can confirm that your account with Simply Smart was closed. You will not be charged for any services or products moving forward. The charges you noticed on your recent ******** bill were attributed to the services provided during the month of June.
  If you observe any further discrepancies or face challenges with our billing, we encourage you to contact us directly. We are committed to addressing your concerns promptly and ensuring that you have a satisfactory experience with our services.
  Please rest assured that your satisfaction and peace of mind are of utmost importance to us. We sincerely apologize for any distress caused, and we are dedicated to making this right.
  Thank you for bringing this matter to our attention, and we appreciate your understanding.
  Sincerely,
  Simply Smart