Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For three consecutive weeks, Claridge has sent notices attempting to enter my unit, each time under a different pretext. As a result, *** had to remain home each time to ensure they do not enter unlawfully. This is not an isolated incidentit is part of an ongoing pattern for which they have violated my privacy on numerous occasions. Claridge has cancelled services, unilaterally and without Court approval including parking at various times. On one occasion, I arrived home to my apartment and there were two men in my bedroom from Claridge claiming to be fixing my closet. On another occasion, Claridge sent via email - to me - the banking and personal information for another tenant and they claim it was accidental. There have been endless problems with services, privacy and integrity - most recently, on Good Friday an email indicating that a move out inspection will occur on Tuesday April 25 for 2 hours between 10:00 am - noon. This is directly after I have specifically asked them to please stop pestering me and stop attempting to come into my place, stop knocking at my door without reasonable cause. A move-out inspection more than two months before my lease ends is not standard practice, nor is it reasonable. It should not take place immediately following a long weekend, nor should it take two hours to inspect a single room.Further, the building lacks security and cleanliness. Tenant rights are violated repeatedly. I would respectfully urge the Better Business Bureau to look into the practises at Claridge.

  Customer Answer

  Date: 22/04/2025

  Please note the following communication between Claridge and myself, today 22 April 2025:

   

  Claridge replied to my email dated 20 April 2025 to not enter the unit, today 22 April 2025. The reply reads as follows:
  
  Hello *******,
  I hope you're doing well. We would like to remind you that under the applicable residential tenancy laws, it is within the landlords legal rights to enter a rental unit for the purpose of conducting a move-out inspection, provided that proper written notice of at least 24 hours has been given. This is a standard part of the move-out process and ensures that the condition of the unit can be properly documented and to procure any materials that may or may not be needed to complete the unit turnover.
  
  Please understand that we have made every effort to maintain a positive and respectful relationship throughout your tenancy. However, any continued resistance or hostile behavior in response to lawful procedures may be viewed as a serious matter and could potentially result in legal action.
  
  That said, our hope is that we can continue to communicate constructively and bring your tenancy to a smooth and respectful conclusion. We sincerely wish you the best as you transition into this new chapter of your life.
  
  If you have any questions or would like to discuss this further, please dont hesitate to reach out.
  
  
  My reply to Claridges email message today, 22 April 2025:
  
  Please stop the harassment.
  
  You are not permitted to enter the unit for a move-out inspection two months prior to the lease end date. The purpose of a move-out inspection is to assess the condition of the unit after the tenant has vacated not to violate privacy, intimidate, or harass a current occupant. Keep in mind that the Ontario Human Rights Code, as well as the Criminal Code, both of which I would suggest you have arguably violated, supersedes the Residential Tenancies Act. 
  
  Further, two (2) months in advance is far too early and allows significant room for discrepancy. If you are unaware of these standards, I recommend seeking proper legal guidance.
  
  You may proceed with any legal action you feel is appropriate I am fully prepared to present my evidence.
  
  Do not enter the unit without my explicit consent. Enough is enough. If the unit is entered without my consent, please know in advance that it will be interpreted as a threat -    to me and my family, and I will react accordingly.
  
  Lastly, please do not contact me again unless it is legally required and you have legal documents to substantiate your claim. 
  
  *******

  Customer Answer

  Date: 01/05/2025

  Email sent to Claridge after getting locked out of my unit from their key fob failure: Im writing to formally dispute the recent charges added to my account, which I find entirely unjustified. First, the $100.00 "lockout charge" is unacceptable. I was locked out due to your buildings ongoing security issuesissues that have yet to be addressed despite multiple concerns raised. Your team did not assist me in regaining access; I had to rely on someone else to bring me a fob. Ill certainly not be paying for a service you didnt provide. I regained access entirely on my ownwhat is going on with your operations? Second, the $285.00 in parking fees for May recently applied to my account are incorrect. I paid the final months parking in December as per your requirements, and these additional charges must be removed immediately. As per our contract, the parking was only rented until the end of May. Third, I will not be paying rent for May Despite an initial move out date of June 30. For clarity, I will be vacating the unit by May 31, 2025, with all rent paid in full through that date. Therefore, the unit will not be abandoned in any capacity. I have already paid last months rent as part of my original agreement. Any attempt to claim further payment will not be entertained. If you believe otherwise, youre welcome to pursue legal action. The reason for my departure is simple: persistent mismanagement, lack of responsiveness, and failure to maintain a safe and secure environment. I expect all erroneous charges to be removed from my account and no further payment requests to be made. Any harassment or unfounded communication regarding these charges will be documented and used as evidence in court, if necessary. Additionally, I reserve the right to report this matter to the Better Business Bureau and share my experience publicly, including through social media and relevant tenant advocacy platforms. You should truly be ashamed of how this situation has been handled.

• Initial Complaint

  Date:26/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Townhome from Claridge Homes in August 2019 and the closing date was on September 10, 2021. During the pre-inspection of my unit, I noticed that my main bathroom faucets where not aligned and requested to be fixed but since the builder had stalled me and have not resolved the issue. I have reported it in both my 30-Day and Year-End Tarion form with no results.
  I also want to report this builder had not installed my front and back so since for more than a year.

  Business Response

  Date: 30/09/2022

  Hello, 
  
  
  I'm writing in response to your ****** ******** ****** complaint regarding your main bathroom faucets and front and back yard. I've spoken with our Site Coordinator who has been in regular communication with you and as of September 29, 2022, we sent you the repair dates in an email that are scheduled from October 25th - 27th including a summary of our scope of work for each day. If by front and back you are referring to your sod, this work is scheduled to be completed within the next few weeks on ********* ******.
  
  
  Sincerely, 
  ****** *******
  ***** *** ********* *******

  Customer Answer

  Date: 05/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:I have been promised several time the same thing before and do not believe that this time it will be actioned.

  I also want to make a separate complaint against this builder which is the following:
  The countertops color that was installed in my house by Claridge Homes is not  "Snow White" the color I choose at their Design Centre office. I specifically chose that color so that it match my kitchen backsplash which is glossy white. Instead I got a color very similar to "Frost white" therefore not close to my backsplash (see attachment).
  I have made a complaint to Claridge Home warranty office in October 2021 and they had dispatch their own inspector, Mr. *** ***** ***************************** who concluded that all the countertops (Kitchen and bathrooms) that were installed in my unit were not the color "Snow White" and even took photos with his phone as evidence. Unfortunately Claridge warranty office did not resolved the issue despite reporting it to my 30-Day Tarion and Year-End form. During the first week of Sept 2022 which almost a year later, warranty office sent another inspector with ***** agent which is the company that installed the countertops and use their observation to reject my claim that what I got is the correct color despite their own sample clearly showing the color difference. Upon receiving that news, I requested from the warranty office the report that *** ***** had wrote a year ago and never got a reply to my messages.
  I am kindly requesting an investigation done into this matter and compensated for not getting what I paid for.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 11/10/2022

  Good day,
  
  
  Your most recent complaint with the ****** ******** ****** includes a rejection of our reply regarding the repairs to your shower: as you know, we have scheduled a three-day work project to complete the outstanding shower repair.  We are hopeful that everything will go according to plan.  If you have any concerns during the scheduled work days, please reach out to the warranty coordinator for assistance.
  
  
  You have also raised a concern regarding the colour of the counters in your home, which was noted on the Tarion 30 Day Claim Form. During your 30 Day Assessment, the Claridge Inspector made a note stating that we should obtain colour samples and schedule a follow-up appointment to confirm whether or not the counters are correct.  There was no official report written by our inspector at that time -- just a note suggesting a follow-up appointment. On September 15th, 2022, our contractor came to your home, with a different inspector from Claridge Homes; in their assessment, with the use of multiple samples, it was determined that the correct counters had been installed in your home.  It was confirmed that your counters (Snow White) did not have as many flecks as the Frost White samples (Frost White has considerably more flecks in it than Snow White), thus confirming that the correct counters were installed. You were also included in a conversation regarding dye lot differences, which could be seen between the samples from our design center, the contractors samples, and the actual counter in your home.  On September 16th, 2022, the warranty coordinator sent you an email with photographs to confirm, in writing, the information that was discussed during the assessment in your home: the correct colour of counter has been installed; dye-lot differences are not covered under warranty, as outlined in your purchase agreement.

  
  Further to these explanations, you and I had a lengthy telephone discussion on September 29th, 2022, where I re-confirmed all of the aforementioned information. Because there is no defect in workmanship or material, and dye-lot difference is not considered a warrantable deficiency, Claridge Homes will not be offering compensation or refund for the counters.
  
  
  Respectfully,
  
  
  ***** **********
  ******** *******

  Customer Answer

  Date: 12/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because: I was never provided the report written by Mr *** ***** the initial inspector who came to check the countertops that was installed in my house in October 2021 despite my repeated request in writing to the warranty office. I was even prevented to contact him as per the below email:
  
  ***** ****** **** ******* **************************************
  
  ***** ********* ********* *** **** ***** **
  *** ****** ***** *************************
  ******** *** *** ***** ******* ***********
  
  Attention : courriel externe | external email
  Hello ******,
  I
  cannot give you that information, it is against company policy to
  divulge an employee's personal information to a homeowner. It would have
  to be up to *** himself to provide that information to you should he
  wish too.
  The only suggestion I can make is to ask to have *** consulted on the matter or question at hand through another individual. 
  I apologize for any inconvenience this may cause. 
  Thanks
  Steph
  On Thu, Sep 15, 2022 at 12:21 PM ****** ***** ************************* ******
  
  Hi ********,
  
  
  I am sorry to bother you but can you please provide me *** ***** phone number or email address at your earliest convenience?
  
  
  best regards,
  ******
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  ---------------------------------------------------------------------------------

  I also want to add that Mr *** ***** never ever mentioned to me back in October last year that a follow up is needed after he concluded the countertops inspection of my unit therefore firmly believe that the warranty office does not want to admit their mistake.
  Finally, ***** representative that Claridge Homes had hired to installed the countertops had asked me prior coming to my unit with Claridge inspector if I am doing this because my neighbor had made a similar complaint which I find it insulting and discriminatory and requesting this investigated.
  
  

• Initial Complaint

  Date:17/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam
  
  I was Claridge Homes' tenant living in *** ******** **** *** ***. Normally I paid the rent and gas $1059.11 every month. It was automatically deducted from my bank account because I granted pre-authorization to Claridge Homes. However, in Dec 2021, the property manager **** ***** wanted us to directly pay her $1143.64. We paid her in Jan 2022 (please see the attached picture 1) but she declined to give us the formal receipt of gas company and your company. We requested for several times but her attitude to the customer was rude and disrespectful. (I can provide the complete evidence if you need). Finally, she had to admit that she overcharged us at least $93.60 and promised to refund us (please see the attached pdf file). However, although we provided our mail address on April 4th (please see the attached picture 2), we did not get any response from her. She still declined to give us refund or the receipts.
  
  I had to directly contact Claridge Homes for 13 times since June 3rd (please see the attached picture 2) but have not got any refund or the receipts or any explanation from this company yet. They also declined to give the contact of their manager. The refund is supposed to give us in Jan 2022. Right now it is already mid August 2022. I am waiting for the receipt to claim my income tax. The income tax deadline passed for almost four months. I request Claridge Homes to pay back my money with interest since Jan 2022, give us the formal receipts, compensate any related loss and give us a explanation why it happened.
  
  
  Thank you
  
  *** ****