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Business Profile

Home Design

Arcades Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:20/03/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After getting 3 estimates, I hired *************** of Arcades Designs (who came highly recommended by my former contractor), to design and renovate my garage into an eco granny suite for my mother based on an estimated total cost of $150,000 (including drawings and construction) and a completion timeline of end of July 2023. The design contract began June 16, 2022 and was for $18,000.00 + HST. **** said he planned to submit the permit at the beginning of March 2023 and construction would begin 2 weeks later when the permit was issued. The entire project was estimated to take 4 months to complete. The design contract went mostly according to schedule and I paid all of the drawing invoices fully and on time. When the construction phase started, to my surprise, I was introduced to ****'s partner *********************** (I was unaware of this partner) who would be handling the construction part of the project. The project estimate then got increased to $180,000 (including both drawings and construction) which I agreed to. I'm almost out of characters, so I will summarize: Extensive delays, poor quality work, demands for payment when work was not done, way over budget, extensive damage to my carport, many deficiencies that I have had to pay another contractor to fix, 8 months past the original estimated completion deadline of July 2023 and still not complete, work done outside the bounds of the original permit and not covered. Even though I have paid significantly over and above the original estimate, they claim I still owe them money and have threatened that they will put a lien on my house if I do not pay them today.

    Customer Answer

    Date: 28/03/2024



    For all intents and purposes, I have resolved my complaint with Arcades Design. They have granted me access to the permit revision documents they were holding, and I have paid them what they felt I was owing them.


    Thank you,

    ***

Arcades Design is NOT a BBB Accredited Business.

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