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Business Profile

Home Inspections

Barrhaven Home Inspectors Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 25, 2024, I hired **** to perform a pre-purchase home inspection at the above property address. The inspection report indicated that the attic had been inspected. However, photographic evidence included in the report clearly shows that the inspector did not fully enter the attic, but only leaned in and took photos from the hatch ********** a result of this incomplete inspection, a major issue was overlooked: a substantial amount of bat droppings (guano) present on top of the attic insulation. After moving in, I hired a licensed animal control specialist, who confirmed the issue and provided photographs showing clearly visible droppings throughout the attic insulation.Wildlife experts advised us that bats in Ontario typically enter hibernation between late October and early April. Given that the inspection took place on October 25 and the amount of droppings observed, the problem clearly existed at the time of inspection and should have been detected had the attic been properly inspected.Because of this oversight, I incurred the following expenses:$2,913.70 CAD for bat removal and sanitation Approx. $10,000 CAD to replace contaminated insulation $300 CAD for the inspection service that failed to identify a major defect Additionally, had this bat infestation been disclosed during the inspection, the property would have likely suffered reduced buyer interest or significant loss in market value. This issue would have materially affected my decision to purchase the home or the price I would have paid.I attempted to contact the inspector directly and provided a formal written complaint requesting compensation for these damages, but I have received no response.

Barrhaven Home Inspectors Inc. is NOT a BBB Accredited Business.

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