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Business Profile

Home Inspections

Bent Nails Inspection Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/05/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a coordinator with *****. I emailed Bent Nails for clarification on May 10th, regarding their home inspection reports completed for some ***** homeowners. Several reports say "by code" and I asked if they could site the code for a few items to clarify things on my end and for me to know if those items would be warranted as per Tarion or not. Instead of responding, Bent Nails chose to take a section of my email and post it on social media to glorify themselves - whereas I was asking to work together. They still haven't cited the code for me. Instead of receiving an answer I was threatened - "an email will be sent to ***** and I am #6" (please see the attachment), #6 as in on their hitlist or what? If someone is advising homeowners that items in their house are not up to code - then they should be able to cite the code they are referring to? I intended to work amicably with Bent Nails but they clearly have a hatred for Builders, as per their social media posts. I have all the email correspondence and all social media comments that transpired. As a local business instead of creating animosity between the builder and homeowner, while they should definitely be looking out for their clients, should encourage a positive relationship between builder and homeowner in the community they practice.
    They should remove their social media posts providing false/misleading advertisement - I did ask questions, but questions regarding their work not how to build a house from scratch. If I'm trying to work with you - what kind of professional response is "I try to help your company and you’d much prefer to spit in the face of everyone, best of luck. I don’t have time for you." I am not speaking for everyone, just trying to do my job.
    Please see my email attached.

    Business Response

    Date: 17/05/2023

    I'm not paid to do her job for her. You're not worth my time, if you have a problem go speak to your company lawyer. 

    I speak to lawyers and judges.

    Here's a little tip for you, google "gfci in laundry room canada code" you'll learn a lot for american and canadian. try afci as well."

    Customer Answer

    Date: 18/05/2023



    Complaint: 20072087



    I am rejecting this response because: That is a response from a professional? No one asked them to do my job, I'm seeking clarification which is part of my job and yet still they have no answer and cannot cite code. Instead I'm told to rely on google.



    Sincerely,



    ******* *******

Bent Nails Inspection Services is NOT a BBB Accredited Business.

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