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Business Profile

Home Inspections

Infinity Home Inspection Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to do a pre and post retrofit inspection of my house as part of the greener homes grants from the federal government. Mr. *******, completed the post retrofit inspection on 3 Jan 2024 and is supposed to write a report based on that and upload it to the greener homes website. He emailed me on 22 January as follows “ As you know, the Enbridge HER+ Program has stopped accepting new program entrants. We were not able to get your file through the Enbridge submission process before the system closed Thursday.

    This means you will be required to contact Greener Homes via your portal and AP file number. Let them know your follow up audit has been done, and is being processed.

    Your rebates are not affected and your file is ready to submit to Greener Homes.

    Please let Greener Homes know as soon as possible, and let us know. We will then submit your file.

    Thank you for your consideration.”

    I called greener homes and they indicated there is no requirement to inform them that the audit is done and a report forthcoming, the file status was already noted as awaiting report. Since then, Mr. ******* has not submitted the report, does not respond to emails, nor return calls.

    I do know that the fund for the program is running low on money and if Mr ******* doesn’t upload the final report, I may lose out on about $5k worth of grants.

    Business Response

    Date: 04/03/2024

    The program has the problem of being too popular. The teams across the board are small and we are over-run with customer requests. Customers are not aware that money is allocated to each participant; the program is closing early because there is no guarantee that funds would support all the new participants. Existing participants have funds allocated to their file; it will be drawn upon when the rebate claim application is submitted. This customers file has been submitted; there are efforts being made to have the file recognized in the Enbridge program, which will allocated higher fund values. At this time the client has all the information that I have, and I am now working on files that need processing. Adding administrative resources for future programs is strongly suggested towards the program administrators.

    Customer Answer

    Date: 06/03/2024



    Complaint: 21308988



    I am rejecting this response because: I do not yet have proof that the file has been submitted to NRCan. I acknowledge that it may take up to three weeks for the file to show once uploaded but can't close the complaint until it is confirmed.



    Sincerely,

    ***** ********

Infinity Home Inspection Services is NOT a BBB Accredited Business.

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