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Business Profile

Home Renovation

Amsted Design-Build
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom This May Concern, We had hired Amsted Design-Build for a kitchen with custom cabinetry and laundry room renovation in September 2022, based our decision on their estimate quote (which was within the same ballpark as other estimates we got from other contractors), reputation, warranty and project construction start date. In addition, we had more confidence thinking that Amsted is BBB accredited as advertised on their website. To start the project, Amsted requested a 3% design fee which was more than $5000 for scanning the main floor and initial design of the kitchen/laundry room and this step went fine. However, when the project coordinator presented us with the refined estimate for the construction retainer, their estimate was substantially increased by 30% and outside of our budget. After raising our concerns, Amsted went back and further refined their estimate but it was still 10-15% higher than the initial quote. Due to the estimates and ****** excuses provided to justify the increased estimates, it raised red flags for us and we walked away from the project, ** ** **** **** * ***** *** ******** The 3% design fee only got us a few hard copy printouts of the unfinished kitchen layout and design, and they did a scan of the main floor, but no electronic copies were provided to us. ** *** ***** *** **** ****** ** ** ****** ********** ** ***. I am not sure if BBB is able to help us at this point to retrieve some of the 3% designer fee back as a refund.*** **** ******* **** *** **** ****. Thank you

    Customer Answer

    Date: 20/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I have reached a resolution with Amsted, and they have provided me with a partial refund as requested.

    Sincerely,

    ***** ****

Amsted Design-Build is BBB Accredited.

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