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Business Profile

Hotels

La Terrasse

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tony O

    Date: 20/07/2022

    Tony O

    Date: 20/07/2022

    Hotel ************* returned my car keys vandalized.Badge of the key chain was Pried off .And there were dents on the key itself - it looked like it was held by pliers or clamps and chiseled to get the badge off.The front desk manager was Condescending and basically told me its not her problem and she will let her colleague know.And told me that her colleague is a very busy man and will only address the issue when he has the time.This is what we get for $530 a night.Travelled to over 120 cities in my life and this is the worst attitude from a hotel.I got better service from a 2 star hotel.Other things that happened -Requested for high floor - they allocated me the 2nd floor.Asked for a non smoking room and they got me a room that smells like a 2 bit downtown gym - musky and sweaty. And the air conditioner is loud and not working well. Btw - its summer.These fellows seem to be working against or have a vendetta with the hotel management or something - at the clients expense Dont stay there its a terrible thing they have going on there. They dont seem to respect the client Check your car etc when valet returns your vehicle before leaving for damage.

    La Terrasse

    Date: 21/07/2022

    Dear **********,Thank you for taking the time to share your valuable feedback on the Better Business Bureau Website. We sincerely apologize for not meeting your expectations on this occasion.Your experience is certainly not typical of our usual high level of service. I also regret that our ************* Manager, Younes was not given the opportunity to speak with you when he called you in response to your concerns. We do hope you return one day, allowing us the opportunity to regain your trust.Sincerely,*********************************** Director of Rooms

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