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Business Profile

Hotels

The Stay Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:23/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a 3 day stay at this location through expedia. Please see the attachment. The total amount charged as per my bank statement was ****** when the total cost as per the bill from expedia was ******.This facility is a thief.Look at the text from the supposed owner promising to refund 8.32 instead of 8.72.Well it was a lie she said the money would be in my account in 5 to 10 business days . Another lie not only was a refund never made she never had any intention of making it since when I realised what she had done she sent me the text ,lying about issuing a refund because I was still at the facility. Now that I have left she thinks she can get away with theft. Again I should only have been charged ******.There was no indication of any additional charges and she cannot just decide to charge me anything and start saying these are bank charges another big lie am not responsible for her bank charges.Expedia is of no help because they got their commission however they should also be investigated because they are hosting this dishonest person on the website and continue to do so

The Stay Lounge is NOT a BBB Accredited Business.

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