Complaints

This profile includes complaints for Costco Wholesale Canada Ltd. HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Costco Wholesale Canada Ltd. HQ has 49 locations, listed below.

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• 

  Costco Wholesale Canada Ltd. HQ

  415 West Hunt Club Road Ottawa, ON K2E 1C5

• 

  Costco Wholesale

  1411 Warden Avenue Scarborough, ON M1R 2S3

• 

  Costco Wholesale

  5900 Rodeo Dr Mississauga, ON L5R 3S9

• 

  Costco Wholesale

  6700 Island Hwy N Nanaimo, BC V9V 1K8

• 

  Costco Wholesale Canada Ltd. HQ

  13650 50 St Edmonton, AB T5A 4Y3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On oct 19th i tried to use my membership card. it did not work. I was then informed that my exwife had taken me off the membership. This was not a possibility since i am the primary on the membership and only extended my then wife on my account that i had way before i met her. Upon visiting customer service *****, one of the store managers, insisted that i made my wife the primary on the account in 2021. Not true. I believe this is costco's way of back tracking on their mistake of allowing my ex-wife to take over my account. I have spent in excess of 1 million dollars in costco over the past decade due to owning a midsize business. By not having access to my account we will not be able to get the receipts for year end write offs. Our office manager believes this will cost us in excess of 20 000 this year alone. We will be filing in small claims court locally in weeks to come.

  Business Response

  Date: 26/10/2023

  We are unable to come to an agreement with this member. All the necessary information has been given. 

• Initial Complaint

  Date:24/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Costco - Unresolved Laptop Issue I am writing to file a formal complaint against Costco Wholesale Corporation regarding an unresolved issue with a laptop purchase. I acquired an HP laptop (model: [******* HP 15-DY4003CA 2L7S3UA#AB]) from Costco (Address: *********************************************************************) on December 27, 2021, for $1,129.99. My choice of Costco was influenced by the expectation of comprehensive support through Costco ********* Services.The laptop has persistently encountered issues, including battery problems, system lag, erratic Windows updates leading to crashes, and unexplained system freezes. Despite multiple attempts at a complete OS reinstallation, the issues endure, and my concerns remain unresolved.My agreement with Costco ********* Services assured a full refund or a replacement laptop of the same model in cases of persistent issues. However, Costco's resolution, communicated via a member service representative, offers only a partial refund of $754 + tax. This resolution diverges from the initially promised terms and does not address my ongoing laptop issues.Despite numerous efforts to work with Costco for a satisfactory resolution, my concerns have not been adequately addressed. Thus, I am submitting this complaint to the Better Business Bureau, seeking resolution adherence to our original agreement and to make customers aware of potential discrepancies between Costco's commitments and actual support.I kindly request your assistance in addressing this matter and am willing to provide any necessary information or documentation for a resolution.Thank you for your help, and I anticipate a prompt and satisfactory resolution.

  Business Response

  Date: 25/10/2023

  This member was provided with 2 options which they did not accept. 

  options:
  1) member to send the laptop for repairs
  2) concierge can authorize a one time exception with a partial refund of $754 + tax upon return of laptop to wharehouse.

   

  Thank you

  *******************************

  Customer Answer

  Date: 25/10/2023

   
  Complaint: 20777527
  
  I am rejecting this response because: please see the attachment.

  Dear Better Business Bureau,
  
  I am writing in response to the recent communication from BBB regarding my complaint against Costco Wholesale Corporation. I appreciate your involvement in facilitating a resolution to the ongoing issue I have faced with Costco regarding my HP laptop purchase (model: [******* HP 15-DY4003CA 2L7S3UA#AB]).
  
  Costco has presented two options to address the laptop issues:
  
  Send the laptop for repairs.
  Authorize a one-time exception with a partial refund of $754 + tax upon returning the laptop to the warehouse.
  
  While these options were provided, there are critical factors that I wish to emphasize:
  
  1. Recurring Issues: The laptop in question has experienced recurring issues, including battery problems, system lag, erratic behavior during Windows updates leading to system crashes, and inexplicable system freezes. To address these problems, I have had to perform a complete reinstallation of the operating system from scratch on multiple occasions. Despite these efforts, the issues persist and have proven unresolved.
  
  2. Ineffective Repairs: I have contacted Costco multiple times regarding these issues, and the recurring response has been to send the laptop in for repairs. However, as previously mentioned, the issues reoccur soon after a simple OS reinstallation. Therefore, sending the laptop for repair, which has proven ineffective in the past, seems an unnecessary and inconvenient procedure.
  
  3. Inconclusive Remote Inspection: During a remote inspection conducted by Costco's agents, no issues were identified, and no additional software was installed that could have caused the problems. The root of these issues remains elusive despite multiple interactions with Costco's technical support.
  
  4. Agreement Miscommunication: On May 18, 2023, after contacting Costco regarding these recurring issues, one of the agents informed me that, given the persisting problems, I was *********** either a replacement laptop of the same model or a full refund. Subsequent to this, in a conversation on August 27, a manager expressed his intent to review the recorded call and coach the agent, suggesting that this may not have been the correct course of action. This has caused confusion and frustration, as I initially believed in the agreement made by the agent on May 18.
  
  5. Misleading Policy: My decision to purchase three laptops from Costco in the past two years was influenced by the expectation of exceptional customer service and support from such a reputable company. Costco's agents often convey this expectation when assisting customers with their purchases. However, the discrepancy between these assurances and the actual support received has been a source of frustration and disappointment.
  
  6. Partial Refund Concern: The resolution provided by Costcooffering a partial refund due to the age of the laptop and price fluctuationscontradicts the original agreement, causing me to question the fairness and consistency of their policy.
  
  7. Inconsistent ***************** I have reached out to ******************** on multiple occasions, experiencing inconsistencies in the responses and proposed resolutions from different representatives. This has further fueled my frustration and eroded my trust in Costco's customer service.
  
  I have made repeated attempts to convey my request that Costco upholds its initial agreement, either by providing a new laptop of the same model or by issuing a full refund. However, Costco has not acceded to this request, which has led me to seek assistance through the Better Business Bureau.
  
  In summary, I am frustrated and dissatisfied with the situation, and my belief that Costco's exceptional customer service extends to prompt and effective issue resolution has been challenged.
  
  I kindly request the assistance of the Better Business Bureau in facilitating a resolution that aligns with the initial agreement, either by providing a full refund of the laptop's purchase price or a replacement with a new laptop of the same model. I believe this request is fair and reasonable. Your involvement in this matter is greatly appreciated, and I trust that your mediation will lead to a satisfactory resolution.
  
  Thank you for your attention and support.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:17/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop and warranty through Costco last year. After several months, issues arose with both the battery and screen requiring repair. When I contacted Costco and Assurion, my claim was denied on the basis of my address not matching my account, despite it being the very address the laptop and warranty had been shipped to.Costco did nothing to help despite attempting to escalate this, and ******** were equally stubborn in their refusal. Im very disappointed and feel scammed, I had told many people about my previous good experiences. I am telling many more about this one.What a disappointing experience from two formerly great companies, not sure what has happened but I was treated poorly enough that after twenty years I did not renew my Costco membership this year.I hope someone at Costco can help fix this, my first mistake was purchasing through the website instead of my local Warehouse so theres nobody to talk to that cares or has any reaponsibility.I just want my repair completed, not looking for money or anything else. Just what I paid for.

  Business Response

  Date: 02/10/2023

  We have forwarded this concern to our *************** for assistance. 

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached are my details for reference of the trip.Costco Travel Confirmation Number: A406869381 Booking Date: August 30, 2022 Costco Membership #: ************ Member Name: ********************* Member Address: ********************************************** Departure Date: December 23, 2022 Return Date: December 29, 2022 The above mentioned vacation was a package between Costco travels(stay at Moon Palace Grad, Mexico and flight through West Jet). West Jet cancelled on 22nd Dec with no notice to customers. We only found out via the *** website on 22 December and the flight was for 23 morning .After hours of conversation with Costco **************** and advice to cancellation of the whole trip an email received from Costco on 22 December 2022 gave the following details: We will receive a refund of $11783.51 out of total amount paid $16570.69. When we called the customer service about the difference, the agent said that there is a penalty of 3 days hotel stay. We shared that our email confirmations only mention a one day cancellation fee, not three days. Costco agreed to investigate and hold that amount temporarily as they have to discuss with the Moon Palace. Otherwise Costco will do an internal review of the whole incident and refund the amount.Email received on 1 January 2023: Calculations show $11783.51 will be refunded on the **** card. Along with that, West jet had given a credit of CA $ ******** which will expire on 23 January **** but Costco travels allow us to use it through their portal. As per email on 22 December, it should be $14,665.01.As a gesture of goodwill, Moon Palace sent a voucher for a 3 nights stay. Though our original trip dates were in the Christmas period, the voucher was initially only valid till March. Then upon questioning, it was extended but only till Dec 20, 2023 which cannot be used as Canadaian schools are still open and ideally should be valid till December 29, 2023 as the original vacation was booked from ***** December 2022.

  Business Response

  Date: 15/09/2023

   

  Good afternoon, 

  When the member made their original reservation, their invoice showed all relevant fees in the event of a cancellation. In the event of a cancellation on December 22, 2022, they would receive a refund of CAD $11,083.50, with a non-refundable amount of CAD $5,487.19.

  
  FLIGHT: Due to WestJet cancelling their flight on 12/22/2022 the members flight was able to be refunded rather than the $700 cancel fee that would normally apply. This full refund was in lieu of receiving a travel credit with WestJet.

  
  HOTEL: As the flight cancellation was not the fault of the hotel, the hotel did not offer a refund, but instead a 3-night voucher as a goodwill gesture to be used for travel prior to 5/31/2023. This was later extended to travel through 12/20/2023. Further requests for extensions were denied by the hotel.

  
  PENALTY: In total, the member paid CAD $16,570.69 and was refunded CAD$11,783.51. The penalty for the cancellation totaled  CAD $4,787.18, which was the cancellation penalty at the hotel of $4,752.42 and the arrival transfer of CAD $34.76. The hotels 3-night voucher compensates for the hotels portion of the cancellation penalties totaling CAD $4,752.42. For this reason, we consider the member whole and the matter closed.

  
  However, due to technical issues that arose between 12/19/2022 and 1/1/2023 Costco Travels invoicing was unclear and for this reason we are willing to work with member on an appropriate goodwill gesture for the confusion and cover the arrival transfer amount of CAD $34.76.

  Best regards, 

  Customer Answer

  Date: 19/09/2023

   
  Complaint: 20580609

  
  - I am rejecting this response and the refund of mere $34 as a goodwill.

  
  Costcos calculations of non refundable portion are incorrect. As per our original reservation dated August 30 2022 as well as emails received after that reminding us of the reservation, and the email received upon cancelling the reservation on 22 Dec 2022, cancellations on or before the 22nd of Dec 2022 were to be penalized with a one day hotel charge fee. Please refer to the document number 1 attached.Costco states that there was a three day cancellation fee from the hotel, but we booked with a Costco Travel package that stated one day cancellation fee,not three.
  
  Hotel cancellation fee:
  Refer to email from *** (*************************; ********************************************************** | Inventory Control Specialist -******) on February 1, 2023: Based on the confusion between the one day cancellation policy of Costco and the three day being charged by the Hotel, we had clearly asked for the refund due to us (after 1 day penalty instead of 3) and not a "voucher"(Please refe to Document 2). We were supposed to provide the flight cancellation proof for the refund. The voucher from the Moon Palace resort was a "goodwill" gesture for the inconvenience caused by them. It was not supposed to be in leu of the refund of the extra penalty charged to us. This voucher, while in our name, is of no use for us as it doesnt cover a period similar to our original vacation. We do not need the voucher, we are asking for a refund in the same method used for the payment.

  
  Flight:
  Please refer to email dated January 1, 2023(Document 3 attached): West Jet had refunded the whole amount to Costco there is no mention of $700 penalty. It clearly mentions $6325.40 credit must be used by 23 January **** and can only be used if another Costco vacation is booked. At no point were we informed that it was a "technical glitch" from Costco.It is only now that we are trying to book a new holiday that we are told that it was a system glitch and there is no credit on our account. If our hotel stay penalty is refunded properly, we are not asking for this credit that is actually due to us as per the Jan 1 2023 email.

  
  Refund to other families from Costco with similar complaints:
  I have another family from ****** ** (had mentioned in my previous email to *** and *******,Costco Travel sent last week) who had booked the exact same flight and resort destination along with us on the same duration of stay. They also had to cancel on 22 December 2022 for the same reason. They were rather refunded the money by Costco Travel than providing a voucher from Moon Palace (approximately $2800 extra apart from the initial refund; only one day booking amount was taken by Costco to be paid to Moon Palace). The exact amount might be slightly different as one of their children is younger than ours. If Costco can refund the amount to one family, there should be no reason why the other one is provided with a voucher (which cannot even be used as it does not cover the holiday season for which date and duration it was initially booked for).
  
  In conclusion, I would like Costco Travels to acknowledge the inconvenience caused to us because of their improper refund policies, incorrect content of emails sent, never providing explanations of queries from us who trusted Costco travels who had booked their vacations. There are lot of email threads provided as evidence from our side and just merely mentioning as "technical glitch" is not at all acceptable. It is not a valid reason to penalize the customer!

  
  Correct calculations to be used for this transaction are below
  Total amount paid = 16,570.69
  Total that was supposed to be refunded = $14,665.01
  Refunded to us = 11,783.51
  Balance owed to us = $2881.50 

  
  I would appreciate that the refund of this remainder amount is paid to us at an earliest convenience. The refund of $34 is not acceptable. 
  
  Sincerely,
  *********************

  Business Response

  Date: 19/09/2023

  Good evening, 

  Due to the confusion of the invoices stemming from a technical glitch and as a goodwill gesture we agree to refund CAD $2881.50 as ******* has requested. If this is agreed to, we will process the refund and close out the claim.
  
  Best regards
  *************;

  Customer Answer

  Date: 20/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Grievance Regarding Ninebot ************ Kick Scooter Return - Order #********** Dear Costco **************** Team,I hope this message finds you well. I am writing to express my deep concern and frustration regarding the return of my Ninebot ************ Kick Scooter, which was purchased through Order #********** on 08/08/2023.I recently experienced significant issues with the scooter, as it would irregularly stop during rides, posing a safety hazard. Therefore, I decided to return the product in accordance with your return instructions. I meticulously followed the provided *** label with tracking number #1ZR410F29997902591 to send the scooter back to your warehouse. *** successfully picked up the product from my residence, and the tracking information confirms its safe arrival at your facility.Despite the clear evidence of the returned item, I have not received any communication or resolution from the Costco team. My emails have gone unanswered, leaving me in a state of distress and uncertainty. I must emphasize that this situation not only affects my confidence in the quality of products purchased from Costco but also raises concerns about the customer service experience.As a loyal ******************** member and customer, I believe in the values of trust and reliability that your company stands for. Therefore, I kindly request an immediate resolution to this matter. I expect a full refund for the defective Ninebot ************ Kick Scooter as soon as possible. It is my hope that we can swiftly address this issue and maintain the trust and satisfaction of your valued customers.I eagerly await your response and request that this grievance be treated with the utmost urgency. Please provide me with a clear timeline for the resolution of this matter, as well as any necessary steps or actions required on my part.Thank you for your prompt attention to this issue, and I trust that Costco will uphold its reputation for exceptional customer service.Sincerely,***********************

  Business Response

  Date: 21/09/2023

  This complaint has been addressed and approved for a refund.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad bought ******** batteries with a Costco shop card. The batteries expire December of 2023 but most of them already moulded. My dad is not in the country but you have to return items before they expire. ******** products have a satisfaction guarantee, so I thought I would have no issue returning the item.The employee at first refused to accept the item as it was not purchased with my husbands membership card. I asked for an exchange and she refused.Once I pointed out the satisfaction guarantee, so only agreed to return it at the lowest sold price, which was $9.97. I asked for an exchange instead and she refused and told me my only option was the lowest price return.I returned it for $9.97, as I obviously had no use for mouldy batteries, but it was unfair that the satisfaction guarantee did not stipulate that it was only a guarantee for the lowest price they ever sold the product at.

  Business Response

  Date: 08/09/2023

  complaint has been forwarded to our SCARBOROUGH location for further assistance 

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20564240
  
  I am rejecting this response because:

  Return issue did not happen at *********** Costco.  It happened at the ***************************.  But this shouldnt be a warehouse issue as the ******** satisfaction guarantee is a corporate issue.  
  
  Sincerely,
  
  Veronica 

  Business Response

  Date: 11/09/2023

  All return issues are completed by our locations. This issue was sent to the store where the refund took place. Follow up email sent to location for follow up with member

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried multiple times to discuss with the manager at ************* location about the non compliance of the noise by laws in *********. we live behind costco and we have multiple complaints to the city regarding noise bylaws. the last one was we have video of a leaf blower being used at 12:30 at night in the parking lot, constant noise unloading of trucks at 2-4 am. The manager refuses to discuss the issues and just disregards and says "we are costco" well bylaws do not say costco is exempt. we have contacted the city to make a complaint and will continue to do so until someone takes responsibility for when work is being done. We would like to hear from the regional manager that takes care of this costco to discuss further.

  Business Response

  Date: 05/09/2023

  WE have forwarded the complaint to the ******** Location for resolution  

• Initial Complaint

  Date:31/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 month ago (July 2023) Costco technicians have damaged my car with the hoist while replaceing the tires.

  Business Response

  Date: 05/09/2023

  complaint sent to our location for follow up with member

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20548195
  
  I am rejecting this response because:

  I was in contact with **** (the manager from the tire shop) for more than a month and nothing was done. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/09/2023

  We are working with the member to resolve the issue.

   

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Today one of the local managers called and promised to solve the matter. I accepted to work with him if he keeps his promise.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:29/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26 I ordered 4 tires from Costco and had the tires installed - which includes installation and balancing. We used our van locally from May to August. On August 23 we were driving on the highway and noticed an intense vibration. I urgently pulled into the nearest mechanic and he confirmed that the tires were not balanced. He charged me ***** and the tires have been fine ever since. Costco is refusing to pay this refund since they "offer this for free" - however, I had to have this fixed immediately and could not get to the nearest Costco....nor did I trust them to job that they hadn't been able to do correctly the first time.

  Customer Answer

  Date: 25/09/2023

   
  Better Business Bureau:
  
   Costco contacted me directly and has said that the cheque is available for pickup at the store. 
  
  I haven't been able to pickup the cheque yet, since this building is quite far from my house.
  
  But this is the resolution I was hoping for.
  
  Thank you for resolving this for me!
  
  *****
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction happened on Aug 11, 2023 (Friday) at 10:10AM. My wife and I doing separate purchases at Costco, Niagara Falls and she went first in the cashier. ***** the cashier said she cannot do separate transactions because only for the members as those items are for her mom but my wife is willing to pay using her own credit card and already took her card out but cashier ***** did not even ask if I have my own membership card and started ringing the separate items together despite the bar separating the 2 transactions. We want it separated because the 1st transaction is for personal use and the other one is for business use. Our Costco membership is executive business and that is the reason why it is business transaction. Asst Manager approached after the transaction and corrected the issue. Refunded the items and ringed again into 2 separate transaction. What I want is a detailed explanation why this was not communicated properly and Cashier did not even listen or ask before ringing the 2 separate transactions together and despite telling her that it should be separate she just said it is NOT allowed with a sarcastic response. What a poor customer service. The other staff who helped were great.
  
  Very poor customer service on the part of the cashier.

  Business Response

  Date: 17/08/2023

  Good afternoon,

   

  The issue has been resolved.

   

  Thank you 

  ***** ***** *******