Complaints

This profile includes complaints for Costco Wholesale Canada Ltd. HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Costco Wholesale Canada Ltd. HQ has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Costco Wholesale Canada Ltd. HQ

  415 West Hunt Club Road Ottawa, ON K2E 1C5

• 

  Costco Wholesale

  41 Molson Park Dr Unit 41 Barrie, ON L4N 6E7

• 

  Costco Wholesale Canada Ltd. HQ

  13650 50 St Edmonton, AB T5A 4Y3

• 

  Costco Wholesale Canada Ltd

  3550 Brighton St Burnaby, BC V5A 4W3

• 

  Costco Wholesale Canada Ltd

  9151 Bridgeport Rd Richmond, BC V6X 3L9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge on my card on November 2/24 from Costco Canada for the amount of ****** for an auto renew of an Executive Membership. I did not give Costco permission to renew my membership and when I called they said they couldnt refund over the phone and that I would have to visit the store . I am almost 4 hours from the nearest Costco and unable to go there . They also used a card they had on file that had expired on 05/24 so I dont know how they were able to make the charge go through. Any help you can give would be greatly appreciated.Thank you , **** *********

  Business Response

  Date: 07/11/2024

  This has been resolved.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dishwasher from ************************* website and delivered in 10 April 2024. The order number is **********, the dishwasher is Frigidaire 24 in. Stainless Steel Built-In Dishwasher with Adjustable Racks. I recently find the top of the dishwasher rusted. I contact Costco for warranty but they refuse to do anything and deem it is cosmetic issues. I really think a stainless steel top rust in 6 months is quality issue and should be in warranty. **************************************************************************************************************************************

  Business Response

  Date: 15/11/2024

  Our *********************** team has contacted the member for support and were able to resolve her request.

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items from my *********************** order in April 2024 were missing. I complied with Costco to go through the claims process which included a police report, etc. I had even installed security cameras post-incident to ensure I have video footage for any future incidences. Through email correspondence, Costco denied my claim in short few words, and marked my order as returned and refunded, and ghosted any further correspondence from me. I never did return the order nor was I refunded, and when inquired, no reply was given to me. I opened a claim with *** and through ***' investigation, the claim was approved and hey notified me that a cheque/check was ready for Costco to deposit and pass onto me. But the issue is that they too have not heard from Costco. They asked me to reach out to them. I tried calling numerous times and they haven't responded to my email either. This has been ongoing since April/May and now we are in November :( The items were around $3000!! I don't know what further to do. *** cannot issue the cheque to me directly they said, it must go through the sender (***********************).

  Business Response

  Date: 14/11/2024

  The refund was denied due to a lack of evidence that the item was stolen.

  Customer Answer

  Date: 14/11/2024

  Complaint: 22502123
  
  I am rejecting this response because:
  

  Hello there, your response is that there was a lack of evidence received. I had provided Costco and *** with everything that I have and was requested for. If something additional was needed, Costco should've inquired for further what you need. But, because they were stolen, there are limited options. I was compliant with Costco's email requests and have provided the police report, timing, security camera events log, and have requested many times to speak on the phone with a representative at Costco via email, but are ignored each time. Each time via, Costco either doesn't respond to me (ghosts me), or they send a short, concerning response. Furthermore, I've asked multiple times, including on this complaint that there is no explanation why my order is marked as "Return/Refunded" by Costco. Was it returned by the carrier or someone else? I have also not seen a refund. I have called Costco and emailed Costco each more times than the average person has fingers. 

  Additionally, claims were opened up with ***. They sent an investigator, did an investigation over weeks and ultimately approved of the claim. They have mentioned to me on multiple accounts the claim is valid and they have the cheque with funds to return to Costco. However, they have also said they have multiple unsuccessful attempts at reaching Costco to arrange for this cheque transfer. They asked me to reach out directly too, but I never seem to hear back.

  *** advised me to change my delivery preferences to be delivered to the back door behind our gate. Since then, all deliveries May 2024 up until today from Costco delivered by *** including a whopping 55+ subsequent ordered items from Costco have been delivered successfully, which includes major appliances (3 fridges, washer+dryer), so I am no doubt a frequent loyal Costco online shopper, where all of these orders were delivered successfully out of sight to the back door. I am also acquaintances with the deliver driver now, which is comforting to know of the extra care taken. Furthermore, I advised Costco they should not ship high-ticket items and leave that at the front of the house, easily viewable and reachable from the street without requiring a signature for delivery, or even offering that as an added peace-of-mind charge, or to provide pick-up in-store options. For example, my order for my iPhone 15 had to have a signature or picked up in store, which I chose to pick up in store and was a pleasant and safe experience. 

  In addition to this change with *** safe delivery preferences, I have also installed 2 new security cameras at the front of the house and subscribe to video recording. There is a doorbell camera with 2 cameras where one focuses on the porch and tracks delivered items, and another from a bird's eye view aimed that the front step. I also set up delivery time windows with *** to be when someone will be home. 

  I also received a call from **** at ************ last Thursday, Nov 7, 2024. Since then, I have attempted to call back 6 times with no response or reply, after me leaving voice messages, Friday, Monday, Tuesday, Wednesday and today/Thursday.  

  I'm requesting Costco responds to ***' approval to receive the cheque, and addresses why my order is marked as returned and refunded to my **** on 5/14/2024.

  Sincerely,
  *****

  Business Response

  Date: 15/11/2024

  The refund has been denied.

  Customer Answer

  Date: 18/11/2024

  Hi there,

  I am frustrated with this resolution. I'm not sure how the business has responded in a "good faith effort" when all they did was reply one sentence "The refund was denied due to a lack of evidence that the item was stolen." To which I provided a detailed, full response to you, which I will copy and paste again below. 

  I'm really hoping for your help here, I'm hoping you can please take a close read and help out! I am so stuck with this loss and the lack of communication from Costco. I am beyond frustrated. 

  Thank you kindly,

  *****

  "I am rejecting this response because:
  
  Hello there, your response is that there was a lack of evidence received. I had provided Costco and *** with everything that I have and was requested for. If something additional was needed, Costco should've inquired for further what you need. But, because they were stolen, there are limited options. I was compliant with Costco's email requests and have provided the police report, timing, security camera events log, and have requested many times to speak on the phone with a representative at Costco via email, but are ignored each time. Each time via, Costco either doesn't respond to me (ghosts me), or they send a short, concerning response. Furthermore, I've asked multiple times, including on this complaint that there is no explanation why my order is marked as "Return/Refunded" by Costco. Was it returned by the carrier or someone else? I have also not seen a refund. I have called Costco and emailed Costco each more times than the average person has fingers. 
  Additionally, claims were opened up with ***. They sent an investigator, did an investigation over weeks and ultimately approved of the claim. They have mentioned to me on multiple accounts the claim is valid and they have the cheque with funds to return to Costco. However, they have also said they have multiple unsuccessful attempts at reaching Costco to arrange for this cheque transfer. They asked me to reach out directly too, but I never seem to hear back.
  *** advised me to change my delivery preferences to be delivered to the back door behind our gate. Since then, all deliveries May 2024 up until today from Costco delivered by *** including a whopping 55+ subsequent ordered items from Costco have been delivered successfully, which includes major appliances (3 fridges, washer+dryer), so I am no doubt a frequent loyal Costco online shopper, where all of these orders were delivered successfully out of sight to the back door. I am also acquaintances with the deliver driver now, which is comforting to know of the extra care taken. Furthermore, I advised Costco they should not ship high-ticket items and leave that at the front of the house, easily viewable and reachable from the street without requiring a signature for delivery, or even offering that as an added peace-of-mind charge, or to provide pick-up in-store options. For example, my order for my iPhone 15 had to have a signature or picked up in store, which I chose to pick up in store and was a pleasant and safe experience. 
  In addition to this change with *** safe delivery preferences, I have also installed 2 new security cameras at the front of the house and subscribe to video recording. There is a doorbell camera with 2 cameras where one focuses on the porch and tracks delivered items, and another from a bird's eye view aimed that the front step. I also set up delivery time windows with *** to be when someone will be home. 
  I also received a call from **** at ************ last Thursday, Nov 7, 2024. Since then, I have attempted to call back 6 times with no response or reply, after me leaving voice messages, Friday, Monday, Tuesday, Wednesday and today/Thursday.  
  I'm requesting Costco responds to ***' approval to receive the cheque, and addresses why my order is marked as returned and refunded to my **** on 5/14/2024.
  Sincerely,
  *****"

  Business Response

  Date: 19/11/2024

  Costco has made the decision to not refund the member.  Too many orders being not claimed from the member.  

  Customer Answer

  Date: 19/11/2024

  Complaint: 22502123
  
  I am rejecting this response because: this response from Costco doesn't make sense. It is from a single order, not many orders! And all the items in this order were supposed to be delivered on the same day.
  

  Customer Answer

  Date: 19/11/2024

  Further more they have marked this order as refunded/returned and this is not true and they have not provided any reasoning for follow up on this. *** is still waiting with the refund cheque to send to Costco, in which they still have not responded to them. 

  Customer Answer

  Date: 29/11/2024

  Hello, I am just following up on this! Thank you

• Initial Complaint

  Date:20/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email associated with my acc is ******************* Member ship ID ************ My online self serve refund request is not showing when I try to initiate a return .l have to email support always so please fix the issue I will attach a screen shot ***** ****

  Business Response

  Date: 01/11/2024

  The member's shipping address is now blocked for future orders on *********************** because over 16 items were not claimed. As a result, Costco will no longer ship to this address. The member has been informed.

  Customer Answer

  Date: 01/11/2024

  Complaint: 22446715
  
  I am rejecting this response because:
  
  He was telling me only self serve were restricted but didnt mention abt the address . These people are scumbags 
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:18/10/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 28, 2024 I bought an Electrolux dryer/washer with a stacking kit from Costco. Delivery/installation was scheduled for Oct 5, 2024. On Oct 5 installation team installed and tested the two units and confirmed working order. After the delivery team had left, the washing machine and dryer were used. When the dryer unit was running, water was leaking from the bottom of the door. I contacted Costco the same day about this issue, the agent told me to call back the next day as the online support team was closed for the day. I called back next day to explain the situation. Costco decided that the dryer needed replacement. The replacement was scheduled for Oct 12, 2024. On Oct 12 when the delivery team arrived, they inspected the faulty dryer unit and informed me that the washer and dryer units did not have the stacking kit installed on the initial installation and that they could not install the new unit. The best course of action was to remove the faulty unit and have the new unit in my house, while we wait for Costco to send me the stacking kit. They said that the initial delivery team had just stacked the dryer on top of the washer without any securements and that the dryer could have very well toppled when it was running. The delivery team said they would inform Costco of the situation and I would get a confirmation on when they can come back to complete the installation. I called Costco the same day to see if they received this message. Costco noted the issue and said they will escalate and hope to have the issue resolved by the same day. Towards the end of the day I called back and they said it is unlikely due to the long weekend and asked me to call back then. After the long weekend, I did not receive any replies and callbacks as promised. Over the course of the next few days and numerous calls, Costco finally confirmed a shipment of the stacking kit and delivery for Oct 22. I am seeking $100/day for inconvenience, stress and false promises from Oct 5 to 22.

  Business Response

  Date: 21/10/2024

  This was escalated to management, and we reached an agreement.

  Customer Answer

  Date: 21/10/2024

   
  Complaint: 22442302
  
  I am rejecting this response because:

  - this is an absolutely unacceptable response

  - no agreement has been reached. If there is an agreement please explain in full detail what the agreement is

  - this is issue still has not been resolved as of today. Initial installation date is October 5. Installation still has not been completed. I still am not able to use what I purchase. 
  

  - I have a dryer unit just sitting in the middle of my kitchen for more than a week

  - I am deeply unsatisfied and angry at the incompetency of Costco with dealing with this issue
  

  - this should not have taken as long as it had to be dealt with and escalated. I have been dealing with unnecessary inconvenience, stress and wasted time since October 5.

  - from October 5 never once had Costco called me back to inform/update me on the situation even though they promised to each time I called. I had spent hours and hours calling Costco between October 5 and now to try to get this resolved. Each phone call takes up 40 minutes to an hour due to having to go through all the menu options and holds. Wasted time in my life that I will never get back.

  - please respond ASAP

  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:17/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some groceries through Same Day Instacart delivery. I ordered some Crunchy Ketchup Cheetos. The Crunchy Cheetos broke my tooth. It needs a crown. I tried contacting Instacart and Costco. But they could not help me. Could the Better Business Bureau help me resolve this?

  Business Response

  Date: 17/10/2024

  Someone from our member service team is reaching out to provide you with options. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ********, I made tire replacement at Costco tire centre. On ******** in warranty when I made a flat tire repair, I found two front tire inner sides wear seriously. Costco didnt explain the reason of tire wear, just told me some alignment issue and need to change 2new front tires, the old ones to recycle with discount based on tire rest value. All fee from my side. Im not pro in the area, still worry even I make 2 front tire change, maybe 1-2 years later, tire wear is still there. So the front desk staff agreed the warranty extension owing to I just made a flat tire repair and found the tire wear issue.Later, with the experience from technician of dealer, I realize most possible problem happens from installation mistake leading to the change of relative components except for my driving habits(no fine, no ticket in the past 13 year), the 4 old tires before tire replacement were usual wear to prove relative components without alignment issue. But Mr. ***** *******, the manager of *********** asked me to prove it is an installation mistake even I was not allowed to enter Costco workshop when they made tire replacement. So ridiculous. Even from manual, the most possible reason for alignment change is like tire replacement. He was trying to ignore. Thats *************** I wish BBB can give me a hand and let Costco tire centre back to the logical and rational side, make a good solution for my driving safety.Attached Supporting document is the email that I contact with Costco on Oct.04,2024.

  Business Response

  Date: 11/10/2024

  This has been escalated to the *********** warehouse for further review.

  Customer Answer

  Date: 21/10/2024

  I am not satisfied with this outcome and I would like the complaint reopened.

  Business Response

  Date: 21/10/2024

   

  The member purchased tires in 2018. We explained that he is outside the warranty period, which has been in place for 6 years. While we offered him two tires despite this, he prefers to receive four. Weve made efforts to accommodate him, but he remains unsatisfied with our solution.

  Customer Answer

  Date: 24/10/2024

   
  Complaint: 22407946
  
  I am rejecting this response because: I will accept the two tires that the business is offering but as I mentioned in the complaint I need a wheel alignment as well.
  
  Sincerely,
  
  Linhai(******) ****

  Customer Answer

  Date: 30/10/2024

  ****** Wang<********************************************>

  ?

  ?Reply

  ?Reply all

  ?Forward

  

  ?

  ?

  To:***********************************************************************;

  ?

  ****** ****

  Thu 10/24/2024 1:40 PM

  Dear Mrs. ****** ****,

  
  

  On Oct.21, I sent my feedback with details for complaint#******** by email. Yesterday afternoon, I tried to reach you by call, not available and left message.

  
  

  I appreciate it for your valuable time and supports on this case. Frankly, it is not easy to make improvement without your assistance.

  
  

  Any improvement, pls let me know by email or call.

  
  

  Thank u very much.

  
  

  Linhai(******) ****

  Cell:**********

  *****************************

  ****************************************

  
  

  ???? iPhone

  
  

  ? 2024?10?21?,??10:04,****** **** <********************************************> ??:
  
  

  
  

  Dear Dispute Resolution Team and Mrs. ****** ****,

  
  

  I have received the email dated ******** and viewed the message from business.

  
  

  At first, thank your team and Mrs. ****** **** for the assistance and supports. Without you, my case cant operate so efficiently.

  
  

  About the message from business, I would like to make a statement as follows:

  
  

  Re:2 tires or 4 tires

  On the file of Complaint dated ********, on desired settlement, I made clearly to change 2 free new same brand front tires and make alignment to avoid future tire wear(worn).

  
  

  In the conversation with Costco ************ they never mentioned they would like to offer me 2 new tires for replacement.

  
  

  Nevertheless, I feel happy Costco *********** is back to the right way and valuing their customers with the assistance of ********************. So the following 3 points I wish they can keep going on the responsible solutions:

  
  

  1. I agree Costco offers me 2 new same brand tires. Based on safe consideration, I wish they can replace it in this week.

  2. Except for tire replacement, to avoid the future tire worn again, I wish Costco can set alignment schedule ASAP to solve all issues completely.

  3. 2 new same brand tires with 5 year warranty.

  
  

  Finally, I really appreciate it for your patience and all supports from BBB team and Mrs. ****** ****. Your stunning job makes me believe the consumers right can be protected. Respect!

  
  

  Your sincerely,

  
  

  Linhai(******) ****

  Customer Answer

  Date: 11/11/2024

  The business did give me two tires but has not agreed to the wheel alignment.

• Initial Complaint

  Date:28/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25th September I received an online flyer from Costco. On the front cover was a picture of a settee with the words "New and best sellers" in a box right next to it. I searched the online wholesale store several times and could not find it. I contacted Costco by email to ask where I could find this item. After it was pursued, I was told that the item is not sold by Costco, the picture was just used for advertising. This seems like using bait and is misleading customers through false advertising. My concern has apparently been forwarded to the appropriate team for "review". I suspect this is not the first time Costco have done this as this?

  Business Response

  Date: 09/10/2024

  We've reached out to the member for further review, but they remain unsatisfied with our response. The issue for Costco has been resolved.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22352329
  
  I am rejecting this response because: Using stock photos for an online flyer in an organisation as big as Costco who claim they can't afford to use real models with their products is not credible. In fairness to the consumer, only photos of actual products Costco sell should be advertised so that the correct expectations are made obvious. Anything else is baiting the customer and using stock photos misleads the customer and misrepresents what ******************** actually sell. I expect a company of good repute to be 100% transparent and if they use stock photo, then they should make the customer aware in the advert that the item shown is not actually for sale but a similar looking item. 
  
  Sincerely,
  
  ***** Rosedale

• Initial Complaint

  Date:27/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Costco Calgary Sarcee store botched our family (me and my wife)car(Mazda CX5 grand touring) tire replacement on Aug/31/2024. After the tire replacement, I believe the alloy rim became smaller. It appears Costco Sarcee store made mistake on the rim twice.(second time , I received the car with the rim outside engraved the letters ************** going to store multiple times, talking to multiple store employees (or contractors) ,the issue has not been resolved to our satisfaction (integrity of their business and financial loss of the Costco member). The detail of the investigation conducted by me is recorded in the Costco headquarter customer service ticket ************* . The ticket was created on Sep/6/2024.The headquarter phone line is ***********. Our membership number is :************. I am here giving authorization to BBB to listen all my conversation with Costco customer service and all transaction detail information under this membership in order to reach the fair investigation and conclusion.

  Business Response

  Date: 08/10/2024

  Good afternoon, 
  
  The member complaint has been sent to our Costco location on Sarcee trail NW for further assistance. 
  

• Initial Complaint

  Date:24/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Costco ******* is selling halal meat. without customer signs. small logo which customers don't even look at when picking up the chicken.

  Business Response

  Date: 25/09/2024

  In Canada, it is mandatory to indicate the name of the organization or person that certified a food as halal on the label, packaging, or advertising. This requirement came into effect in 2016 after the ******************************* (****) began enforcing new halal labeling and advertising regulations. Costco is not required to add additional signage.